TMS Front Office Admin, Psychiatry

The TMS
Front Office Admin serves as the primary front desk administrative and clerical
support for clinical services within the Neuromodulation Division.

Responsibilities include but are not limited to: greeting and checking in
patients at the front desk, collecting copays, managing patient scheduling in
accordance with required protocols, providing additional scheduling support as
needed, and ensuring efficient clinic flow.

The role requires strong communication and organizational skills to coordinate
effectively with patients, clinical teams, and administrative staff, ensuring
seamless front desk operations.

Note: Skills may be subject to test.

Salary
Range: $27.74 - $39.36 Hourly

Required:

• Minimum 1
  year of Experience providing
  administrative, front desk, customer service, patient access, scheduling, or
  related support in a professional environment.
• 
  Knowledge
  of Microsoft Word, Windows, Outlook e-mail and basic knowledge of
  PC applications.
• 
  Ability
  to perform responsibilities with frequent interruptions and
  competing demands.
• 
  Strong
  communication skills to interact diplomatically with individual from diverse social, cultural, economic, and educational
  backgrounds and explain the department's policies relate to appointment
  scheduling, billing, collections,
  registration.
• 
  Skill
  in organizing and prioritizing assignments and maintaining
  efficient workflow.
• Ability
  to provide professional, courteous, and responsive customer service to
  patients, families, visitors, clinicians, and staff.
• Ability
  to accurately obtain, verify, and enter patient demographic, registration,
  insurance, and financial information.
• Ability
  to maintain confidentiality and appropriately handle protected health
  information and other sensitive information.
• Ability
  to follow established scheduling, registration, cash-handling, and front desk
  procedures with attention to accuracy and detail.
• Ability
  to work effectively as part of a multidisciplinary clinical and administrative
  team.

Preferred:

• Bachelor's degree in business
  administration, healthcare administration, health sciences, public health,
  social sciences, and/or equivalent combination of education and experience.
• Experience in a healthcare
  setting, including patient registration, scheduling, insurance verification,
  or use of an electronic health record.
• Working
  knowledge of Medi-Cal, HMO's, PPO's, third party payors, etc., authorizations
  and eligibility requirements and regulations.
• Knowledge
  of NPBHS and Medical Enterprise supported services, Care Connect (EPIC)
  systems