Reference and Administration Specialist

Hanover, NH
Rauner Special Collections Library
Webster Hall Room 009

In support of Dartmouth Libraries work to spark discovery, the Reference and Administration Specialist supports inquiry about and access to special collections and archival materials. Under the supervision of the Special Collections Librarian for Teaching and Scholarly Engagement, provides both on-site and remote reference services relating to special collections materials, monitors the Special Collections Reading Room, assists users with the handling of materials, and provides administrative support for operations of Rauner Special Collections Library.

This is a hybrid work location eligible position.

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

AVAILABLE TO DARTMOUTH COLLEGE LIBRARY WORKERS UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

AVAILABLE TO DARTMOUTH COLLEGE LIBRARY WORKERS UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY.

Responsible for managing incoming e-mail reference questions including responding directly or forwarding to other staff members for response.

Manages and coordinates the day-to-day administrative operations of Rauner Special Collections Library and independently handles a variety of questions, some of which are confidential or sensitive in nature.

Provides reference service and referrals as appropriate in the Special Collections reading room on a regular basis to a diverse community of users, with a primary focus on the research and instructional needs of the Dartmouth community.

Supervises student assistants responsible for digitization and reference support.

Under the guidance of the Special Collections Librarian for Teaching and Scholarly Engagement, routinely reviews and proposes updates to public services policies and procedures based on observed trends in in-person and off-site patron interactions and evolving technology capabilities.

Participates in outreach efforts related to the collections including social media posts, exhibits, teaching, and public events.

Maintains and compiles statistics of use of collections and suggests changes in services based on analysis of statistical data.

Stays current on emerging trends and practices in special collections public services.