Customer Service Representative

Job Title:

Job Description:

The Role

Entegris is seeking a Contract- Customer Service Specialist in Chaska, MN to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative indaytodaydecision-making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience.Approximately 2 month assignment

What You'll Do

Customer Issue Management & Resolution

*Independently analyze customer orders andnonroutinerequests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to supportaccuratefulfillment and businessobjectives.

*Serve as the primary point of contact for assigned customers, independently managingnonroutineissues, evaluating competing priorities, and determiningappropriate coursesof action to meet customer and business requirements.

*Identifyand monitor shippingand billingholds, account discrepancies, or service risks and take corrective action within assigned authority

* Resolve accounts receivable issues by interpreting policy and coordinating with Finance

* Assess competing customer requirements anddeterminewhich customer commitments should take precedence based on business impact, operational constraints, and strategic considerations

Order & Account Oversight

* Develop and review customer quotationsand deliveraccuratepricing and terms

*Review and evaluate customer purchase orders for alignment withcompliance requirements, exercise judgment to resolve discrepancies or determineappropriate correctiveactions and authorize SAP entryin accordance withcompany policies.

*Analyzeconsignmentinventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and businessobjectives.

Policy Interpretation & Business Judgment

* Interpret and apply company policies to unique customer situations

* Recommend policy or process changes to better meet customer and business requirements

* Approve exceptions or escalations within defined guidelines

Cross-Functional Collaboration

* Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements

* Balance customer needs with operational, regulatory, and financial considerations

* Be the voice of the customer in internal alignment discussions

Quality, Returns & Risk Management

* Manage quality notifications and return material processes

* Assess customer impact and determineappropriate correctiveactions

*Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensureappropriate handlingor escalation ofcompliancesensitivescenarios.

Continuous Improvement

* Analyze recurring customer and operational issues toidentifyroot causes

* Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time

Other Duties

* Performadditionalresponsibilities as assigned to support departmental and organizational objectives

What We Seek

Education:Bachelor's degree in Businessor related field, or equivalent professional experience

Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles

Skills:

* Ability to exercise independent judgment and discretion

* Strong analytical and problem-solving capabilities

* SAP experience preferred

*Proficiencyin Microsoft Office

* Experience in manufacturing or ISO-regulated environments preferred

Success Measures

* Effective resolution of complex customer issues

* Sound decision-making aligned with business and operational goals

* Improved customer experience and service efficiency

* Strong cross-functional collaboration and process improvement contributions