Call Center Representative (Fraud Representative)

Call Center Representative (Fraud Representative)

Job Location: Charlotte area: the role is Remote

Pay Rate: $22.50 / hourly as W2, holidays or time off is unpaid.

Assignment length: 10/26/2026 to 01/23/2027

Highlights:

This is a remote role. After clearing a background check, our Financial client will send all necessary equipment and there will be Virtual training sessions to get you up to speed.

The background check includes: fingerprinting and a criminal background check are required prior to starting

The role will be 40 hours per week, scheduled during either (Sunday - Thursday) or (Tuesday - Saturday) during the hours of 8:00 am - 8:00 pm ET.

Your team lead will assign you to one of these blocks and set your schedule on a weekly basis.

* This role will require you to work evening hours and at least 1 weekend day. *

There will be no overtime; 40 hours per week is the max hours worked, and 40 hours weekly should be expected.

The assignment duration is:

10/26/2026 to 01/23/2027

As a leading consumer financing company, our client has been supporting healthier financial lives for nearly a century. We are seeking a dedicated Customer Service Representative to join their team, where you will directly impact cardholders' financial journeys, building relationships and providing essential support to millions.

About the Company

This organization is a leading consumer financing company, providing responsible access to credit and banking products. For nearly 100 years, their products have served people and businesses across health, home, auto, and retail sectors, enabling tens of millions to access the things that matter most.

About the Role

All candidates must fit this criteria

1, Is the candidate proficient in using Chromebook?

2. Is the candidate within 60 miles or 60 minutes of the Hub in Charlotte?

3. Is the candidate proficient using dual monitors?

4. Is the candidate flexible to work between the hours of 8AM-8PM EST and 1 day per weekend (total of 5 working days)?

5. Is the candidate able to multitask?

6. Does the candidate have atleast 2 or more years of customer service experience of any kind?

7. Is the candidate proficient with utilizing Microsoft Office programs and Outlook?

Synchrony's Call Center Team

We're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them.

As part of our Call Center Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Call Center Team is dedicated to ensuring every customer feels supported and valued. We're here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.

What you'll do as an Inbound Fraud Representative?

You'll handle in-bound calls, helping our clients and cardholders resolve their potential fraud issues. Trust is vital to building strong relationships with our customers, and in this role you'll be essential in creating that trust. You'll review accounts, research concerns and respond promptly, and most importantly, you'll build relationships with clients, customers and colleagues.

What you'll need to succeed

You'll be an effective listener with great communication skills and strong customer service skills. You must be motivated, friendly and able to take direction and run with it. You'll also need excellent problem-solving and analytical skills and thrive in a team, giving and getting support every step of the way. On top of this, you'll need proficient computer skills and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.

What you'll need to be considered for this role

YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT - for more information:

https://www.fdic.gov/news/financial-institution-letters/2013/fil13003.html?cf=1

• 24+ months customer service experience of any kind and/or military equivalent experience.
• Must live within 60 minutes or 60 miles of Charlotte, NC to ensure you're able to commute for in-person training and occasional in-person activities.
• Demonstrate at least an intermediate level of computer skills including the ability to:
• Navigate and manage information across multiple windows and software platforms efficiently
• Maintain typing proficiency while actively conversing with customers
• Utilize Outlook or other Microsoft Office programs effectively
• Employ search tools to quickly find necessary information
• This role will require you to work evening hours and at least 1 weekend day.
• This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working.
• Be willing to submit to a background investigation, and provide finger prints as part of our selection process

Preferred Qualifications and Skills:

• 2+ years of experience in banking or financial industry
• 2+ years experience working in a virtual environment
• 2+ years experience working in a call center environment
• A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
• Strong decision-making and problem-solving skills

About Skill

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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