Operations Manager (Manufacturing)

POSITION SUMMARY:

The Digital Print Manager - Tier 1 is responsible for successfully overseeing the production and distribution of orders forwarded to the Tier 1 plant from FedEx Office center locations or other channels (e-commerce, etc.); coordinate facility management to include supervision of team members; managing the business financials to varying demands; and ensuring overall business objectives are met.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Direct supervision of team members in manufacturing plant, including responsibility for:
• Hiring of team members and monitoring new hire orientation procedures
• Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increase and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up)
• Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment
• Ensuring compliance with Standard Operating Procedures (SOP) and company audits, as immediate supervisor of team members
• Ensuring a positive customer experience, to include business partners in the retail network
• Plan, organize and direct the manufacturing and maintenance operations which ensure the most effective return on assets
• Manage processes to minimize manufacturing costs through effective utilization of labor, equipment, facilities, materials, and capital
• Meet business objectives and productions schedules while ensuring product standards that will exceed our customers' expectations
• Lead manufacturing strategies and action plans to ensure that the facility supports strategic initiatives
• Accountable for problem solving and cost reduction
• Improve labor utilization within existing departments and processes
• Maintain and improve safety to ensure OSHA compliance standards are met
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree or equivalent experience
• 3+ years of leading a high-volume manufacturing environment, including 3+ year of prior progressively responsible supervisory experience required
• Lean manufacturing knowledge preferred
• Proven ability to lead, direct and supervise
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook and Excel
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability, to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to the meet the scheduling requirements of the management position, including regular, punctual attendance
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree or equivalent experience
• 3+ years of leading a high-volume manufacturing environment, including 2+ years of prior progressively responsible supervisory experience required
• Lean manufacturing knowledge preferred
• Proven ability to lead, direct and supervise
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook and Excel

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to the meet the scheduling requirements of the management position, including regular, punctual attendance
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $71,052.80 - $106,579.20 annually

Additional Details:

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.