Sr Telesales Agent

Job Summary
The Sr Telesales Agent for Commercial U65 owns any and all customer contacts and attempts to provide a one call resolution while providing an exceptional customer experience. The Sr Telesales Agent will be responsible for receiving sales inbound/ outbound dialing, and Retention calls from customers provided by Florida Blue. The Sr Telesales Agent is responsible for reaching a decision maker, completing a needs analysis and providing a recommendation to the customer based on their needs, with the end goal of selling the health and ancillary products while maintaining compliant standards. Responsibilities also include cross-selling current customers, and retention/renewal. This position requires the use of multiple systems to analyze customer records/needs, utilize multiple sales scripts, and submitting accurate data for appropriate products. Additionally, the Telesales agent is a universal agent that can handle multiple products.

NEW AND RETENTION SALES

• Generate new customer sales and maintain existing members via qualified inbound calls/outbound for multiple products.

• Generate Sales for all health segments including Consumer (Pre-Aca/Aca), Small Group and Ancillary. In addition to other lines of business as required.

• Manage the customer lifecycle which includes Acquire, Welcome, Engage, Retain, and Re-sell.

• Responsible for A Sales Quota for Health and Ancillary products.

• Sales agents are required to work their Book of business, including leads, open opportunities, and additional cross sales opportunities to maximize sales and follow up with customers.

• Maintain regular contact with clients, for follow-up buying decision and retention.

• Answer questions and make changes to existing policies as needed.

• Respond to customer inquiries regarding product offerings and product changes

• Solicit cross-selling opportunities from existing and new customers.

• Deliver best-in-class customer experience and ensure ongoing satisfaction and customer retention.

• Identify and overcome buying obstacles from new customers and existing members.

• Drive growth by exceeding sales goals and objectives as established by the management team which includes new sales and retention.

• Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level.

COMPLIANCE

• Strives to resolve customer issues on the first call and log call information.

• Follows compliant sales scripts, and compliant procedures, including proper handling of PHI, member authentication, opt in consent call back, DNC business processes. Additional compliance items may be added as business requires.

• Research and resolves disputes and problems within established guidelines.

• Completes, processes and maintains applicable paperwork and records.

• Facilitates application process and perform field UW process for appropriate product(s).

Qualifications

• 1+ years related work experience.

• Experience as a Telesales agent

• High school diploma or GED

• Active Florida state health insurance license 240 required.

• Experience using computers and navigating among multiple systems and screens.

• The ability to work flexible schedules including evenings, weekends and holidays.

Preferred Qualifications

• Retail Experience.

• Experience working in a remote environment.

• 3 Years Experience as a Telesales agent Bilingual.

• (Spanish/English) preferred but not required.

• Bachelor's degree

General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will be at the heart of GuideWell's vision - to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Hourly Pay Range: $17 - $27

Typical Hourly Pay Range: $17 - $21

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.