Floor Supervisor, North Campus, Cornell Dining

Under the direct supervision of a Senior member of the Dining Management team, the Floor Supervisor will oversee the operational duties that help ensure a memorable dining experience of assigned dining unit(s). Specifically, this position will support the daily supervision of staff, support on-the-job training efforts, monitor presentation and performance, as well as food safety, sanitation, and quality assurance items. Additionally, this position will regularly help support on-site client relations & elevated customer service interactions, which can often be sensitive, complex, or involve high-level university officials, prominent alumni, trustees, world leaders, and dignitaries that require a high level of security.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

A successful Floor Supervisor will:

• Foster a positive and inclusive workplace culture by serving as a trusted resource for staff and appropriately elevating questions, concerns, and feedback to the management team.

• Demonstrate adaptability and flexibility while thriving in a fast-paced, constantly evolving environment with significant physical demands.

• Communicate effectively with tact, patience, and professionalism, building strong working relationships with team members, guests, clients, and campus partners.

• Apply strong organizational, critical thinking, and problem-solving skills to coordinate services, manage competing priorities, and respond proactively to operational needs and concerns.

• Serve as a professional and approachable point of contact for guests, staff, and clients, supporting daily operations, gathering feedback, implementing improvements, and maintaining high service standards.

• Promote and uphold compliance with all applicable federal and state regulations, as well as University and Dining policies and procedures, through consistent and positive leadership.

• Experience incorporating the perspectives of multiple communities.

This position requires a varied work schedule, including availability on nights and weekends as needed.

Required Qualifications:

• Associate degree and at least two years of experience in catering or food service business or the equivalent combination of education or experience required.

• Strong communication skills, both written and verbal.

• Strong computer skills including Excel, Word, PowerPoint, Filemaker, or similar database software, and calendar management programs.

• Must be able to lift and carry up to 50 lbs.

• Must be able to stand for long periods, including periods with significant walking.

• Demonstrated skill in understanding cultural differences.

Preferred Qualifications:

• Previous supervisory experience and strong customer service and interpersonal skills are strongly preferred

• Knowledge of food and health codes, including certifications

• Previous experience with Kronos, Event Master, and FSS systems.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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