Program Manager

Program Manager

Job Purpose:

Oversee multiple related projects, new product introductions, and supply chain operations to meet cost, schedule, and quality goals

Nature of Duties:

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  Manage the development and implementation process of the customer's products and services involving departmental teams focused on the delivery of new or existing products.

  
  
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  Serves as liaison between the company and the customer throughout the business relationship.

  
  
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  Ensures customer satisfaction by managing the details of overall project schedules, budgets, deliverables and performance.

  
  
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  Visit customer's sites as needed to develop relationships and manage programs.

  
  
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  Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.

  
  
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  Manage the processes of loading incoming customer orders, payment invoicing, and revenue recognition.

  
  
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  Plan and direct schedules/forecasts. Maintain accurate backlog by customer or product.

  
  
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  Perform a wide variety of tasks related to the support of customers' requirements and solving problems while maintaining profitability and cost savings.

  
  
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  Interface frequently with Operations to assist in improving processes, performance, and cost savings.

  
  
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  Monitor the programs from purchase order initiation through delivery, ensuring completion on schedule and within budget constraints.

  
  
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  Assist with review and management of P&L by program, including analysis of results and submitting forecasts.

  
  
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  Staff Management: Hire, train, supervise, and support employees.

  
  

Education and Experience:

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  Bachelor Degree in Business or Finance or equivalent experience.

  
  
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  At least 5 years proven experience in a Program Management position.

  
  
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  Experience in Customer Fulfillment, Electronics Manufacturing, and New Product Introduction.

  
  
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  Able to build effective professional relationships with suppliers and internal departments.

  
  
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  Proven track record of negotiating contracts and prices.

  
  
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  Working knowledge of import and customs procedures.

  
  
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  Excellent computer skills, including proficiency with MS Office.

  
  
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  Oracle experience is desired.

  
  
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  Able to manage multiple projects/tasks simultaneously while staying on target to reach expected goals.

  
  
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  Excellent written, verbal, presentation and organizational skills.

  
  
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  Self motivated and proactive leader with ability to mentor and motivate team.