Manager, Brokerage Operations, Road US

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visitdsv.comand follow us onLinkedInandFacebook.

Location: Lancaster, TX

Division: Road US
Job Posting Title: Manager, Brokerage Operations
Time Type: Full Time

Summary

The Manager, Operations is responsible for leading the day-to-day execution of DSV Road's truck brokerage operations, ensuring freight moves safely, efficiently, and profitably. This role focuses on driving service excellence, optimizing load planning and carrier utilization, supporting team performance, and maintaining strong internal and external partnerships. The Manager will balance tactical execution with process improvement - serving as a key link between operations, sales, and customer service to ensure delivery commitments and profitability targets are met.

Duties and Responsibilities

• Lead and manage the daily operations of the trucking brokerage team, including load planning, dispatch, carrier selection, and on-time performance.
• Monitor workflow to ensure freight is executed according to customer requirements, cost expectations, and company policies.
• Support, coach, and develop operations staff to strengthen performance, collaboration, and accountability.
• Analyze key performance metrics (margin, cost per load, carrier utilization, service levels) and implement actions to improve results.
• Collaborate closely with Sales and Customer Service to ensure seamless handoffs, customer satisfaction, and issue resolution.
• Build and maintain strong relationships with carrier partners and customers to promote reliability and long-term growth.
• Identify and implement process improvements to increase efficiency, reduce costs, and enhance the overall customer experience.
• Ensure compliance with company safety standards, DOT regulations, and industry best practices.
• Participate in continuous improvement initiatives and contribute to strategic projects supporting network and operational excellence.
• Other duties and projects as assigned

Education & Experience

• 5+ years of experience in truck brokerage, transportation management, or third-party logistics (3PL) with strong understanding of FTL, LTL, and spot market operations.
• 3-5 years of leadership experience in an operations or dispatch management capacity.
• Bachelor's degree preferred; equivalent combination of education and industry experience accepted.
  

Skills & Competencies

• Proven leadership ability with a hands-on, results-oriented management style.
• Strong communication and relationship-building skills across internal teams, customers, and carrier networks.
• Analytical thinker with the ability to interpret data, identify trends, and implement process improvements.
• Solid understanding of transportation regulations, market dynamics, and brokerage operations.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite, especially Excel for data analysis.
• Knowledge of lean or continuous improvement methodologies preferred.
• Strong organizational skills and ability to manage competing priorities in a fast-paced environment.

Physical Demands

While performing the duties of this position, the employee is regularly required to use a computer, phone, and other standard office equipment. The role may occasionally require reaching, bending, stooping, kneeling, or crouching, as well as lifting or moving objects weighing up to 10 pounds. Specific vision abilities include close and distance vision necessary to perform the essential functions of the position.

Work Environment

The position is performed primarily in a professional office environment and requires frequent use of computers, transportation management systems, telephones, and other standard office equipment. The role operates in a fast-paced transportation environment where priorities, customer requirements, and shipment needs may change throughout the day.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, consistent with applicable law.

For this position, the expected base pay range is $90,000.00 - $105,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

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