Customer Experience Representative

Pay Range: $20.00 - $21.00 per hour

Shift: 1st Shift

Schedule: Full-time Monday-Friday, 6:00am-2:30pm

Training Schedule: 7:00am-3:30pm until training is complete

Overtime: May be required based on business needs

Location: Pasco

Driving faster, breakthrough innovation

Building a world-class, resilient manufacturing system

Delivering exceptional customer experiences that build lifelong loyalty.

This position is part of the
Customer Experience team in Pasco, WA. This role reports directly to
the Customer Experience Manager.

The Customer Experience representative is part of a team
that provide support to customers, sales reps, and end users all over thew
world.

For specific duties, see below. The Customer Experience representative
is part of a team that provide support to customers, sales reps, and end users
all over thew world. For specific duties, see below.

Applies acquired job skills and company policies and procedures to complete assigned tasks.

Typically requires a minimum of 2-3 years of related experience. Typically requires a general education, vocational training and/or on-the-job training.

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Normally follows established procedures on routine work, requires instructions only on new assignments.

Dedicated Point of Contact for specified international region, providing daily and technical support.

Process quotes, parts orders, chair orders and returns when applicable within the region.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Ability to multi-task, prioritize, and manage time effectively.

Support Customer Experience teams as needed.

Follow direction, procedures, and instructions for all work assignments.

Work as a team and maintain professionalism at all levels in the organization.

Maintain regular and predictable attendance; report to work on time.

Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.

Highlight cross-functional collaboration and ownership.

Emphasize continuous improvement and efficiency.

Minimum of at least 2-4 years' experience of customer support.

Proven customer support experience or experience as a Client Services Representative.

High school diploma or GED.

Call center experience a plus.

Proficiency in the English language (written and oral); strong grammar skills.

Ability to communicate with a pleasant voice and in a professional manner.

Attention to detail and ability to perform accurate work.

Ability to maintain confidentiality of information and records.

Ability to work independently, self-starter, with minimal supervision.

Ability to prioritize and reprioritize tasks on an ongoing basis.

Basic computer, and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.

Ability to multi-task and work in a fast-paced environment and manage time effectively.

Interact with a multitude of internal areas including Sales, Transportation, Production Planning.

Ability to accommodate flexible or varied work schedules.

Ability to thrive in a fast-paced, evolving environment

Strong problem-solving mindset

Medical, Dental, and Vision benefits that begin on your first day

HSA contribution matching up to $1,600/year

401(k) Retirement - 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options.

Generous PTO policies

100% Employer paid LTD, STD, and Life Insurance plans