GSOC Operator 1 (Tempe, AZ)

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

At Crisis24, we don't just offer jobs - we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

GSOC Operator must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools.

What You Will Work On

• Proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
• Dispatch security officers and other relevant pearsonnel in response to alarms or security events, adhering to established performance criteria and protocols.
• Accurately log all security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel, providing professional, helpful, and customer-service-focused responses.
• Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.

What You Will Bring

• High School Diploma or equivalent required; an associate or bachelor's degree in a related field is a plus.
• Prior experience in a security, dispatch, or customer service role is preferred, but not required.
• Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
• A strong sense of responsibility and a proactive, problem-solving mindset.
• Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.

Information Security

• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.