Assistant General Manager | Homestead Courtyard by Marriott

Shaner Hotels has an exciting opportunity at our 100-room Courtyard by Marriott Miami Homestead. Ideally located in the heart of South Florida, our hotel provides guests with modern accommodations and convenient access to the area's top business destinations, restaurants, shopping, and world-renowned attractions.

Whether exploring the vibrant beaches of Miami, the natural beauty of Everglades National Park, Biscayne National Park, or beginning an adventure through the Florida Keys, guests enjoy an exceptional stay supported by the comfort and quality of the Courtyard by Marriott brand.

Our hotel features thoughtfully designed guest rooms, complimentary high-speed Wi-Fi, flexible workspaces, a fitness center, an outdoor pool, meeting space, and The Bistro, offering fresh breakfast, dinner, and evening beverages in a welcoming atmosphere.

If you're passionate about hospitality and committed to delivering outstanding guest service, Courtyard by Marriott Miami Homestead offers an exceptional opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, collaboration, and creating memorable guest experiences.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels is seeking an experienced and motivated Assistant General Manager to support the General Manager in overseeing the daily operations of the hotel. This leadership role assists in ensuring exceptional guest experiences, operational excellence, financial performance, and compliance with company policies and franchise standards. The Assistant General Manager plays a key role in developing associates, maintaining high service standards, and ensuring the hotel's success through a hands-on leadership approach.

The ideal candidate is an energetic hospitality professional with strong leadership skills, operational knowledge, and a passion for delivering outstanding guest service.

Essential Duties and Responsibilities

* Assist the General Manager in overseeing all aspects of hotel operations in accordance with company policies, procedures, and franchise standards.
* Support the achievement of hotel financial goals, budget targets, and profitability objectives.
* Assist in developing both short- and long-range financial objectives consistent with property goals.
* Help maintain payroll, purchasing, and expense controls to maximize operational efficiency and profitability.
* Ensure compliance with all Shaner Hotels policies, franchise brand standards, and operating procedures.
* Lead, coach, motivate, and develop associates to promote productivity, accountability, and a positive work environment.
* Maintain a visible presence throughout the hotel and remain accessible to guests and associates.
* Resolve guest concerns promptly and professionally to ensure exceptional guest satisfaction.
* Maintain complete knowledge of hotel amenities, room types, rates, availability, and daily operational activity.
* Assist associates with daily job functions to ensure efficient operations and superior guest service.
* Establish, maintain, and reinforce standards for cleanliness, safety, and operational excellence across all departments.
* Monitor departmental performance and support continuous improvement initiatives.
* Help ensure outstanding results on Shaner Hotels, franchise, quality assurance, cleanliness, and guest satisfaction inspections.
* Support the General Manager with leadership responsibilities during their absence.
* Be available to work a flexible schedule, including weekends, holidays, and varied shifts as business needs require.
* Perform other duties as assigned.

Qualifications

* Minimum of one (1) year of hotel management or hospitality leadership experience.
* Clean driving history and valid driver's license.
* High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
* Bilingual English/Spanish is a plus.
* Working knowledge of hotel budgeting, purchasing, payroll, and cost control principles.
* Strong understanding of hotel operations, including Front Office, Housekeeping, Maintenance, Food & Beverage (where applicable), and Sales.
* Experience with hotel Property Management Systems (PMS).
* Excellent leadership, communication, interpersonal, and conflict-resolution skills.
* Strong organizational, analytical, and problem-solving abilities.
* Ability to read, interpret, and implement company policies, operating procedures, and safety guidelines.
* Ability to prepare reports, business correspondence, and operational documentation.
* Ability to communicate effectively with guests, associates, management, and ownership.
* Knowledge of local attractions and community resources that enhance the guest experience.
* Ability to exercise sound judgment and make effective operational decisions in a fast-paced environment.