Staff Salesforce MuleSoft IDP Developer

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Type

Hybrid

Job Summary

The MuleSoft & IDP Developer is a key member of the IT Applications team, responsible for designing, scaling, and maintaining automated document processing solutions using MuleSoft Intelligent Document Processing (IDP), Generative AI (GenAI), and the Anypoint Platform. This role focuses on optimizing AI prompts, architecting high-throughput document processing pipelines capable of handling millions of documents, and providing Tier 3 production support for mission-critical document extraction workflows.

Essential Functions

• IDP Configuration: Create and manage custom document actions, schemas, and AI prompts inside the MuleSoft IDP console.
• API Development: Publish IDP document actions to Anypoint Exchange as REST APIs to allow seamless consumption by Mule applications or RPA bots.
• Workflow Optimization: Implement human-in-the-loop review queues by establishing confidence score thresholds for automated vs. manual data validation.
• System Integration: Integrate extracted data payloads using DataWeave, connecting document inputs to target Enterprise Applications such as ERP, CRM (Salesforce), or databases.
• LLM Prompt Engineering: Write and refine advanced LLM prompts within MuleSoft IDP to extract unstructured context, text summaries, and complex line-item tables.
• LLM Accuracy Tuning: Build benchmark datasets to evaluate extraction accuracy, tuning prompts to eliminate AI hallucinations and false positives.
• LLM Model Selection: Evaluate and configure foundational LLM models and document classifiers tailored to varying document types.
• High-Throughput Design: Architect asynchronous processing queues and concurrency limits to handle sudden spikes in monthly document volumes.
• Resource Optimization: Manage Mule vCore allocations, rate limiting, and caching strategies to ensure cost-effective API performance on CloudHub.
• Production Support & Operations: Tier-3 Engineering Support: Resolve complex runtime failures, expired OAuth tokens, and parsing errors blocking production queues.
• Human-in-the-Loop Management: Continuously adjust confidence score thresholds based on support ticket trends to balance automation rates with data accuracy.

Required/Preferred Education and Experience

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).
• 5+ years of hands-on experience in Salesforce administration or development tasks.
• 3+ years of MuleSoft integration experience, with 1+ years deploying GenAI prompt engineering or IDP workloads.
• MuleSoft Certified Developer - Level 1 required.
• Salesforce Certified MuleSoft Hyperautomation Developer strongly preferred.

Knowledge, Skills and Abilities

• AI & Prompting Expertise: Practical skills in structural prompt formatting (e.g., few-shot prompting, system instructions) specifically for JSON text parsing.
• Scale Mastery: Proven background managing multi-worker CloudHub architectures, persistent queues, or MuleSoft RPA parallel executions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

#LI-KH1

The annual salary for this position is:

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.