Remote New

Customer Service Representative - Supplies and Accessories-Contract

Natus Medical
United States
Aug 17, 2026
FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro. Job Function: Service Job Family: Customer Services Job Overview: Receive, verify order information for accuracy and completeness, enter orders into database and process orders for the organization. Provide order confirmations to customers. Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays. Contact appropriate parties to clarify orders and obtain additional information. Answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary, and may manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. Pay Transparency: Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $20/hr USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Be the People part of the Neuro Solution. Apply Today. EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.