Dedicated Expert, SMB Team Business Care

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
• Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
• Provides proactive and reactive support through inbound and outbound contact with a "Know Me, Know My Business" customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
• Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.
• Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.

Education and Work Experience:

• High School Diploma/GED (Required)
• Less than 2 years 1+ years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
• Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)

Knowledge, Skills and Abilities:

• Windows Proficient using a computer, Windows, Outlook (Required)
• Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
• Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
• Product Knowledge TFB product portfolio knowledge (Required)
• Cold Calling Skilled in outbound calling (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.