Business Assistant

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Monday-Friday 8 am - 5 pm

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

High school diploma or equivalent and 2 years of related experience

UHC Minimum:
*One year of experience in a healthcare setting involving patient scheduling, insurance verification, prior authorization, patient registration, billing support, or related administrative functions.
UHC Preferred:
*Associate or bachelor's degree in business administration, Healthcare Administration, Accounting, or a related field.
*Three years of experience in a multispecialty medical practice, rehabilitation clinic, or hospital setting.
*Experience with electronic medical records ( EMR) systems and medical insurance processes

The Business Assistant is a key member of the Physical Therapy Department and reports to the Physical Therapy Operations Coordinator. This role is primarily responsible for supporting daily administrative functions, patient access, insurance processes, and overall clinic operations. The position also provides comprehensive front-office support, including managing patient scheduling, registration, insurance verification, and billing assistance, while ensuring efficient clinic flow and exceptional customer service. In collaboration with clinical team members, and healthcare partners, the Business Assistant contributes to coordinated care delivery and plays an important role in enhancing the overall patient experience.

* Strong customer service, interpersonal, and communication skills.
* Possess a solid understanding of medical insurance plans, eligibility verification, and reimbursement processes.
* Skilled in using EMR systems and Microsoft Office applications.
* Effectively manage multiple priorities in a fast-paced clinical environment.
* Exhibits strong organizational skills, attention to detail, and sound problem-solving abilities.
* Maintains strict confidentiality and adheres to HIPAA and UHC policies.

Work is primarily conducted in a clinical setting and involves a combination of sitting, standing, computer use, telephone communication, and occasional lifting of clinic-related supplies.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Patient Access and Administrative Support
* Coordinate patient scheduling, registration, appointment management, and follow-up care.
* Ensures accuracy of patient demographic and insurance information.
* Manages incoming calls, messages, and inquiries, routing concerns appropriately and efficiently.
* Monitors provider schedules to support appointment optimization and continuity of care.
* Maintains clinic records, forms, logs, and departmental documentation.
* Assists with departmental communications, meetings, and day-to-day operational activities.

Insurance and Revenue Cycle Support
* Verifies insurance eligibility, benefits, and authorization requirements.
* Accurately collects and documents insurance information in accordance with departmental procedures.
* Support billing accuracy through verification of visit and insurance information.
* Prepare insurance and referral-related correspondence as needed.
* Educates patients on insurance coverage and financial responsibilities.
* Maintains and tracks insurance documentation and required reports to ensure compliance and accuracy.

Clinical Operations Support
* Greet and assist patients, visitors, and referring providers in a professional and courteous manner.
* Facilitates efficient clinic flow by coordinating patient movement and provider needs.
* Maintain treatment areas, educational materials, and clinic supplies.
* Assist providers with non-clinical tasks and patient preparation activities.
* Supports patient safety, confidentiality, infection prevention practices, and overall clinic readiness.
* Promote a clean, organized, and patient-centered environment.