Junior Claims Adjuster

Company Overview:
Five Star Infrastructure Services provides turn-key utility construction services that are founded on safety, quality, and the ability to adapt. We pride ourselves on being a value-added contractor that adapts quickly and effectively to our customers' needs.

Our team is what makes us. We have over 1800 employees that pride themselves on customer service and safely getting projects completed. Our employees tackle some of the toughest projects in the industry while keeping safety and quality at the forefront. This makes our team a truly professional group that sets us apart from our competition.

Position Summary

The Junior Claims Adjuster provides administrative support for the company's claims management process involving workers' compensation, auto liability, general liability, property damage, and subcontractor claims. This position is responsible for maintaining claim documentation, coordinating communication between internal departments and insurance carriers, tracking claim activity, and ensuring accurate recordkeeping.

The ideal candidate is highly organized, detail-oriented, capable of managing multiple priorities, and enjoys working in a fast-paced construction environment.

Essential Duties and Responsibilities

• Assist in the administration of workers' compensation, auto, general liability, and property damage claims.
• Open new claim files and maintain accurate electronic and physical claim records.
• Collect accident reports, witness statements, photographs, police reports, and other supporting documentation.
• Coordinate claim documentation with field operations, Safety, Human Resources, Fleet, and Project Management teams.
• Communicate with insurance carriers, third-party administrators (TPAs), adjusters, legal counsel, and medical providers.
• Monitor claim status and follow up on outstanding documentation or requests.
• Maintain claim logs, databases, and reporting spreadsheets.
• Assist with OSHA incident documentation and regulatory reporting as needed.
• Track claim reserves, payments, and settlement documentation.
• Prepare routine claim summaries and management reports.
• Assist in identifying claim trends and loss prevention opportunities.
• Support insurance renewal activities by gathering loss runs and claim history.
• Assist with Certificates of Insurance (COIs), subcontractor insurance compliance, and claim-related insurance documentation.
• Maintain confidentiality of employee medical information and claim files.
• Ensure compliance with company policies, insurance requirements, and applicable state and federal regulations.
• Perform other administrative duties as assigned.

Qualifications

• Associate degree in Business Administration, Risk Management, Human Resources, or related field preferred.
• High school diploma or GED required.
• 1-3 years of administrative experience, preferably in construction, insurance, risk management, safety, or claims administration.
• Experience working with insurance carriers or third-party administrators is a plus.
• Experience in construction or utility contracting preferred.

Knowledge, Skills & Abilities

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize multiple tasks while meeting deadlines.
• Strong customer service mindset.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience with claims management software or ERP systems is preferred.
• Ability to work independently while collaborating effectively with multiple departments.

Preferred Qualifications

• Construction industry experience.
• Utility construction experience.
• Familiarity with OSHA reporting requirements.
• Experience handling workers' compensation documentation.
• Knowledge of insurance claims processes and terminology.
• Experience reviewing subcontractor insurance compliance.