Technician, Broadcast Operations

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

You will be responsible for the operation and technical management of the systems in the Broadcast Operations Center which is a 24/7, 365 Broadcast Environment.

What you'll do:

• Responsibilities include monitoring the quality of our service and addressing problems in real time across SiriusXM's satellite and streaming channels. You are responsible for control of systems which produce content for the broadcast channels including the playout, automation, scheduling, routing systems and audio file storage.
• Monitor the quality of our service and address problems in real time across SiriusXM's satellite and streaming channels by performing first-line triage, documenting observations, and escalating as needed.
• Operate and monitor systems that produce content for the broadcast channels, including playout, automation, scheduling, routing systems, and audio file storage, using standard operating procedures.
• Respond to technical alarms from the various systems in the Broadcast Operations Center in real time and support the needs of channel programmers (talent and producers) by following runbooks and routing issues to the appropriate support teams.
• Interface with the Broadcast Control Center Shift Supervisors, the Broadcast Maintenance technical staff, Programming, and Media Engineering to coordinate handoffs and ensure timely resolution.
• Complete Incident Management tickets for Shift Supervisor review and resolution.
• Perform routine duties and tasks related to day-to-day operations.
• This role is an individual contributor position and is not expected to handle supervisory responsibilities.

What you'll need:

• Bachelor's degree (BS/BA) or equivalent education and professional experience preferred.
• 0-2 years' experience in broadcast operations is desired.
• Flexibility to work day, evening, and weekend shifts as required.
• Proficiency with digital audio editing, broadcast automation, digital routing, and quality control workflows.
• Strong interpersonal skills with the ability to collaborate effectively across all levels of staff.
• Excellent verbal and written communication skills.
• Ability to work independently while following detailed instructions and standard procedures as well as part of a team.
• Strong organizational skills and keen attention to detail.
• Professional demeanor in both in-person and phone interactions.
• Commitment to customer service and "internal client" support principles.
• Capable of managing multiple tasks in a fast-paced environment.
• Willingness to take initiative and follow through with shift supervisor guidance.
• Previous master control experience is a plus.
• Creative writing ability is beneficial.
• Strong time management skills, with the ability to prioritize, multi-task, and adapt to shifting deadlines.
• Solid spelling, grammar, proofreading, and editing abilities.
• Broadcast operations monitoring
• Incident triage & documentation
• Broadcast automation / routing fundamentals
• Digital audio editing & QC workflows
• Communication & collaboration
• Must have legal right to work in the U.S.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.