Internal Service Specialist I

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Internal Service Specialist provides service/support to customers, internal service engineers and other DiaSorin personnel with instrument maintenance, calibration, troubleshooting, repair, work order review and training.

The Internal Service Specialist repairs and runs quality control on medical diagnostic equipment at an internal repair center. Devices arrive broken from customers and the specialist diagnoses issues, performs repairs, runs release testing assays, processes paperwork, and ships equipment back to customers. The role is positioned as foundational work within a medical device repair operation, with progression opportunities to work on larger and more complex immunodiagnostic equipment after initial training on molecular diagnostic devices.

Key Duties and Responsibilities

• Troubleshoot and repair diagnostic equipment;
• Run quality control assays on devices (release testing);
• Enter and process service documentation in internal software systems;
• Manage spare parts and consumable inventory ordering;
• Perform preventive maintenance on equipment;
• Contribute to team coordination and support; maintain lab cleanliness and housekeeping standards.
• Participate in service call escalation process to avoid instrument replacements.
• Actively participate in team meetings and act as a resource for the group.
• Actively facilitate in sharing of information across the organization in a way that results in good coordination of actions and decisions, and continuous improvement of results and performance.
• Promote through interactions an environment that supports trusting relationships and ethical leadership.
• Take responsibility for customer satisfaction through proper use of soft/people skills and engage the support of other personnel as required.
• Follow established Diasorin's compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Other duties and responsibilities as assigned
• Be coachable in technical aspects and techniques for the instrumentation being serviced.
• Support field molecular integration activities as needed
• Give recommendations to current part Reorder Points based on instrument forecast and/or an increased frequency of certain component failures
• Participate in regular technical meetings with internal service engineers based on feedback from the field, new technical notes, and new experiences as necessary.
• Provide feedback to internal service team on changes needed to technical procedures or part/system improvement ideas
• Participate in formal and informal training required to increase skills to meet work expectations.
• Promote and encourage the use of tools available including service software, optic module calibration, various forms of electrical testing, and others as they become available to increase service effectiveness
• Provide technical workmanship related to instrument maintenance, calibration, troubleshooting, and repairs to facilitate good customer relations.
• Evaluate and recommend new instrument systems by performing minimum requirement assessments.
• Provide technical support infrastructure for new systems.
• Compliant in all aspects of the job
• Ensure all procedures are followed correctly
• Participate teamwork competencies and foster an environment that results in a risk-taking, energetic, and accountable workforce that work together to fulfill corporate objectives.
• Promote open channels of communication throughout the organization through continual thoughtful and open communications.

Scope of work:

• Initial focus on molecular diagnostic equipment, with progression to larger immunodiagnostic machines as experience grows. Three medical devices are currently available with at least two more coming soon, creating a diverse caseload. Work involves both routine repairs and novel troubleshooting as equipment varies.
• Collaboration with eight-person team including a lead and senior technician; indirect relationship with external customers sending devices for repair

Education, Experience, and Qualifications

• H.S. Diploma required
• Bachelor's Degree degree in a science or technology field or 2 year degree in Biomedical Equipment Technology, AA Electronics, Engineering Technician or equivalent preferred
• Must have a valid driver's license in good standing.
• Hands on experience performing repairs
• Experience with pipetting preferred
• Experience with preventative maintenance and troubleshooting with reference to manufacturer's manual
• Willingness to contribute to service process improvement
• Ability and willingness to demonstrate and explain correct operation of equipment
• Excellent interpersonal/communication skills and the ability to handle multiple activities in a professional manner
• Knowledge and skill in installing, servicing, troubleshooting, repairing, calibration, and maintaining medical diagnostic or clinical laboratory instrumentation
• Knowledge and understanding of electronics, medical terminology, chemistry, and physics
• Knowledge and understanding of basic immunology and immunoassay technology
• Working knowledge of good manufacturing practices (cGMPs)
• Understanding of good laboratory practices and techniques
• Knowledge of and skill in using Microsoft Office applications

Working Conditions Physical Demands, Travel, etc.

• Ability to lift 25 pounds
• Must be able to stand in a laboratory or training environment for up to 4 hours at a time
• Must be able to use proper Personal Protective Equipment including face masks, safety goggles, lab coats, gloves, and steel-toe boots when necessary
• Spend periods of time doing repetitive motion while using a computer.
• 10% of travel may be required

What we offer
The hourly range for this position is $24.18 - $37.74 /Hourly. The hourly range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.