Customer Service Representative II, Supply Chain

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POSITION TITLE: Customer Service Representative II, Chain Supply

DIV/DEPARTMENT NAME: Semiconductor Equipment Division (SED)

REPORTS TO: Manager, Chain Supply

POSITION STATUS: Full-Time

WORK LOCATION: Dallas, TX (DLS)

WORK STYLE DESIGNATION: Hybrid (+50% Onsite)

WORK STYLE REQUIREMENT: Onsite - 60% / Remote - 40%

FLSA STATUS: Non-Exempt

TRAVEL REQUIRED: 0-5%

POSITIONS SUPERVISED: None

EXPECTED PAY RANGE: $21.51 - $29.58 per hour

The pay range is for the position's base salary only. This position may be eligible for other compensation including bonus pay and/or allowances. Candidates will receive additional information during the interview and selection process.

Interacts with customers prior to, during and after sale. Develops and maintains positive customer relations; coordinates with various departments and functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale, post-sale or both.

• Ensure that customer orders are taken properly and scheduled to release company inventory, which includes interface with customers on a daily basis regarding orders, pricing and availability.
• Responsible for customer accounts from start of order until completion, as well as maintain technical and professional expertise in order to ensure constant communication with customers.
• Handle all emergency shipments after normal business hours and weekends, including pulling stock and arranging carrier shipment schedule.
• Generate and maintain accurate records of each contract.
• Generate and present Sales Reports
• Handle quoting process from beginning to end
• Provide necessary support for all Repair/ Warranty Orders
• Generate invoicing for customers.
• Maintain records of all transactions dealing with customer orders.
• Attend and chair several key meetings on a weekly and monthly basis.
• Assemble Weekly Sales Report for Purchasing Meeting and chair said meeting
• Conduct on-site customer visits
• Work closely with all departments to ensure procedures are followed.
• Write and maintain ISO Procedures for the department.
• Travel will be required as necessary. Some international travel may be required.
• Ensure replacement parts are issued to the customer in a timely manner.
• Be on-call as scheduled.

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• Possess a 4-Year Degree in Marketing, Supply Chain Program, Business Administration, Industrial Distribution or equivalent years of experience.
• APICS Certification a plus

• 3-5 Years experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent.

• Must speak, read and write English.
• Must be proficient in MS Excel, SAP, and Outlook.
• Have excellent verbal and written communication skills.
• Must be able to work independently.
• Must be able to work within a team environment
• Able to work the required shift, as determined
• Must be able for On-call duties - 24/7 Basis for emergency shipments
• Due to frequent business transactions with Ireland, Israel and Japan, relevant experience or language skills are a definite plus.
• Must be punctual and dependable.
• Strong interpersonal and communication skills.
• Must have basic understanding of Billing / Accounting / releasing invoices
• Able to prioritize tasks and be flexible tasks.
• Must meet CSR 2 proficiency of SAP as defined by the SCT Job Skills Matrix
• Must have, at a minimum, Level 2 proficiency of software as defined by the SCT Job
• Skills Matrix
• Must meet the required Customer Service Skills Level as defined by the SCT Job
• Skills Matrix
• Must be able to train as needed other Supply Chain Team members
• Ability to meet the physical demands of being On-call, including but not limited to, 24/7 pager coverage, replying to customer pages in a timely manner without interference, answering pager calls without effecting regular work schedule.
• Ability to lift up to 50 lb. without accommodations.
• Ability to hear audible noises.
• Able to read with or without accommodation.
• Able to listen with or without accommodation.

Equal Opportunity Employer (EOE)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com