Growth and Development Specialist

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Growth and Development Specialist supports the design, coordination, and delivery of onboarding and professional development initiatives across the Retail Division. This role partners closely with the Sr. Director of Talent and Onboarding to drive department efficiencies, strengthen skill development for sales and operations teams, and support improved performance outcomes.

The ideal candidate brings foundational mortgage industry knowledge, a working understanding of adult learning principles, and strong technical proficiency. This individual is highly comfortable working across Microsoft and enterprise platforms and can confidently translate systems and processes into practical, real-world learning experiences.

What you'll do:

• Support the development and delivery of onboarding and ongoing training programs
• Create engaging learning materials, job aids, guides, and digital resources
• Apply adult learning principles to ensure training is practical, learner-focused, and immediately applicable
• Translate technical workflows into clear, user-friendly documentation and training content
• Maintain and organize training assets within SharePoint and other internal platforms
• Utilize Monday.com to manage workflows, track projects, and create automations to create team efficiencies
• Leverage Salesforce data to support recruiting, onboarding, reporting, and development initiatives
• Monitor training participation, feedback, and performance metrics to identify opportunities for improvement
• Provide ongoing support to team members navigating systems, tools, and operational processes

Technology & Systems Focus

• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) with working knowledge of Copilot
• Monday.com (high proficiency preferred; certification preferred) for workflow, project, and process management
• Salesforce (navigation, reporting, cadence management, and supporting end-user adoption)
• Canva for creating professional, engaging training and communication materials

Required Qualifications

• Foundational knowledge of the mortgage industry, loan lifecycle, and retail lending environment
• Understanding of basic adult learning principles (engagement, reinforcement, practical application)
• Above-average technical aptitude with productivity and learning tools; ability to quickly adapt to new systems
• Experience translating systems or workflows into clear training materials and documentation
• Strong communication and organizational skills
• Highly detail-oriented with the ability to manage multiple initiatives in a fast-paced environment
• 3-6 years of experience in mortgage, training, onboarding, enablement, or systems support roles
• Minimum 2 years of experience within the mortgage or retail lending environment preferred
• Bachelor's degree in Business, Communications, or related field preferred; equivalent practical experience will be considered

Preferred Qualifications

• Monday.com certification or advanced hands-on experience
• Experience supporting onboarding, enablement, or professional development within mortgage or financial services
• Familiarity with LMS platforms or webinar delivery
• Experience supporting sales or retail mortgage teams

Core Competencies

• Initiative and self-direction
• Process improvement mindset
• Collaboration and cross-functional partnership
• Adaptability in a growing organization
• Strong attention to detail

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance-based bonus based on position and department.

What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.