Turndown Attendant (Part-Time)

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

What We're Looking For:

A detail-oriented Turndown Attendant who takes pride in creating a serene and inviting atmosphere for our guests. You'll be the finishing touch that transforms a guest room into a restful retreat, ensuring every detail reflects Loews Hotels' commitment to comfort and elegance.

Who You Are:

• Guest Experience Enthusiast: You love making guests feel cared for and welcomed.

• Detail-Driven Professional: You notice the little things that make a big difference.

• Proactive Problem Solver: You anticipate needs and act quickly to exceed expectations.

• Reliable Team Player: You thrive in a collaborative environment and support your team.

• Adaptable and Positive: You maintain a calm, upbeat attitude-even during busy shifts.

• Veterans and military spouses encouraged to apply.

What You'll Do:

• Prepare guest rooms for the evening by turning down bed linens, folding back covers, and fluffing pillows to create a welcoming atmosphere following hotel standards.

• Replenish guest amenities such as towels, toiletries, coffee supplies, and glasses.

• Perform light cleaning tasks, including removing trash, straightening up the room, and wiping down surfaces.

• Adjust room conditions for guest comfort, such as setting the room temperature, closing curtains or blinds, dimming lights, and ensuring the overall room is ready for the night.

• Report suspicious behavior, lost items, unsecured valuables, and other discrepancies to supervisors.

• Attend departmental meetings and demonstrate teamwork by providing coverage in related areas when necessary while performing duties in a timely and efficient manner.

• Be familiar with hotel facilities, their locations, and operating hours to assist guests with accurate information.

• Maintain professional and friendly guest relations, offering assistance and ensuring guest satisfaction.

• Follow OSHA hotel safety protocols and department procedures regarding emergency situations, chemical use, protective gear, and safe work practices.

• Maintain a positive attitude and professional conduct at all times.

• Comply with all other Housekeeping Department and hotel policies and procedures.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• Previous experience in hospitality or relevant industry preferred.
• Familiarity with HOTSOS preferred.
• Must complete OSHA-mandated safety training within the first 30 days of employment.
• Position requires the ability to communicate effectively in English with team members, leaders, and guests.
• Position requires availability to work evenings, including weekends and holidays, as scheduled.
• Position requires prolonged standing, walking, lifting, pushing, and pulling 100+ pounds repetitively throughout shift.