Administrator IT Services 4 (Service Operations)
 CPS Energy | |
 United States, Texas, San Antonio | |
 Jul 27, 2026 | |
|
Administrator IT Services 4 (Service Operations) Date: Jul 27, 2026 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Pay Grade
17 Qualifications may warrant placement at a different job level Deadline to apply: August 3,2026 at 11:59pm Position Summary
Responsible for designing, testing, and maintaining software and programs for managing Information Technology assets. Identify and manage processes for tracking, updating, quality assurance, and reporting from IT asset records and databases. Responsible for configuring and supporting Microsoft-based infrastructure, enterprise application installation, configuration, design, and troubleshooting. Consult with support teams, help desks, customers, and other technical staff in the resolution of problems, coordinate and operate maintenance activities for workstations, identify recurring issues, and recommend steps to reduce the severity or frequency of problems. Demonstrates technical expertise through maintaining primary technical programming skills for the assigned job, developing new skills as required, developing guidelines and standards, and establishing best practices. Manage and maintain area systems that include inventory, licensing, patching, deployment, and reporting. Creates plans for the transition of development and production environments to new technologies, utilizes system software to monitor the performance of system files, manages system data to maintain performance efficiencies, and studies system requirements to determine proper installation methods and procedures. Provide data analysis and reporting on various processes, including update compliance, computer hardware, mobile hardware, software utilization, and other areas as required. Responsible for managing software availability to support groups and customers. Oversees work efforts of junior administrators and mentor's new administrators. Tasks and Responsibilities
Minimum Skills
Minimum Knowledge and Abilities
Incumbent must set priorities, organize work and make occasional exceptions.
Ability to multi-task various critical work assignments in a fast-paced environment in a professional manner.
Well-developed written and verbal communication skills for interaction with all levels of personnel.
Possess and apply comprehensive knowledge of a particular field of specialization to complete complex assignments.
Effective interpersonal and customer service skills.
Ability to make recommendations and independent decisions.
Exceptionally strong analytical and problem-solving abilities.
Ability to interface with high levels of leadership.
Demonstrated ability to forge strong relationships across levels and organizational lines of business.
Proficient in M365 Suite. Preferred Qualifications
Competencies
Demonstrating Initiative
Working with Ambiguity
Driving for Results
Evaluating and Implementing Ideas
Driving Continuous Improvement
Communicates Effectively Minimum Education
Bachelor's Degree in Business Administration, Information Technology, Business, Management, Financial, or other quantitative field and extensive related experience. Required Certifications
Working Environment
General office and sedentary. Ability to travel to and from client meetings, training sessions, and other business-related events. Use of personal computing equipment, telephone, multi-functioning printer and calculator.
After hours work may be required. Overnight travel may be required. Physical Demands
Requires manual dexterity, sitting, standing, walking, stooping, kneeling, crouching, and crawling. Must be able to exert or lift up to 20 pounds. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
| |