Senior Case Manager - Mental Health 382

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

What You Will Do to Change Lives

Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community. The Senior Case Manager has a proven track record as a subject matter expert in case management. This position applies their expertise as a mentor in the program and supports the function by contributing their expertise in facilitation of morning meetings, helping other Case Managers organize and implement member appointments, conduct training sessions related to case management, specifically addressing more complex situations, and assisting in daily touch points to ensure staff are meeting service billing expectations.

Shifts Available:

Full-Time | DAYS | Shifts: 8:30 AM - 5:00 PM | Days: Monday - Friday

Expected starting wage range is $26.01 - $32.15. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You Bring to the Table (Must Have)

• A Bachelor's Degree (in social services or human services) and two years of direct care service in Mental Health or community services or a High School Graduation or G.E.D. equivalent and five (5) years of direct services in Mental Health or community services; an Associates degree may be substituted for two (2) years of experience;
• Proficiency in Case Management: Demonstrated excellence in case management tasks, including meeting or surpassing direct care service billing expectations. Proven ability to navigate and optimize direct care service billing processes.
• Case Management Subject Matter Expert: Proven track record and demonstrated excellence as a subject matter expert in case management, documentation, member engagement, outreach, and de-escalation. In-depth knowledge and application of best practices in the aforementioned areas.
• Exemplifies support of positive work culture.
• Proven ability to build effective relationships with team members, stakeholders, and clients.
• Demonstrated involvement in training initiatives, with a track record of successfully training others. Proactive assistance with onboarding and orientation of new hires.
• Sensitivity to multi-cultural populations and issues is required.
• Must be at least 18 years of age.
• Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment.
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

• Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.

• Willingness to use your personal vehicle to drive clients to appointments and groups, etc.(weekly mileage reimbursement at the IRS rate)

• Willingness to use the company vehicle to drive clients to appointments and groups, etc.

What's In It For You*

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.

• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)

• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship

• Online University Tuition Discount and Company Scholarships

• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

• For more information visit:https://www.telecarecorp.com/benefits

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Telecare AdROC provides case management services to adults, aged 18 and older, who utilize emergency rooms, inpatient settings, and crisis services to regularly manage their mental health and substance use needs. Through a "whatever it takes" outreach and engagement approach, these programs help reduce the need for inpatient and emergency room care while improving mental health outcomes for the members served by connecting members to supports and resources available within their community. These programs work specifically with Alameda County residents who are not yet connected to county healthcare services. Program staff will provide linkages, supports, and resources to help community members remain in the least-restrictive, most self-sufficient, and recovery-oriented settings possible. The goals of these programs include reducing inpatient and emergency room care and improving mental health outcomes in Alameda County.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.