Incoming CCM Operator

Job Title: Incoming CCM Operator- Business Operations Representative

Location: Saint Paul MN 55101 (hybrid)
Duration: 4 months contract to start with potential extension

Candidates will be onsite 5 days a week during the initial training period (2 - 4 weeks) and can transition to 4 days a week onsite once training is completed

Pay range: $20-$22

Job Overview:

• This posting is for two contract only positions in the document capture department. These positions are approved through the end of the year but they will likely seek approval for extension based on performance and business need.
• Looking for candidates who are skilled in data accuracy, problem solving, and team-based environments.
• Looking for proficiency in MS programs as well as the ability to quickly pick up other systems.
• This team works in pods with each pod focusing on different lines of business, but they do prioritize cross training between all lines of business.
• Utilizes document capture hardware and software to perform Front End and Back End document capture functions

1. Develop and sustain knowledge of line of business product specific document usage, requirements for handling and data validation
2. Apply in depth knowledge of capture software modules, knowledge of business area forms, products, electronic document import processing, remittance handling requirements, and management of various service level agreements
3. Independently leverages technology to receive and take accountability for assigned tasks and closes tasks promptly when resolved with sufficient documentation and follow-up noted.
4. Coordinates timely and accurate fulfillment of Service Now requests.
5. Articulate and proficient with various technologies specific to job functions.
6. Responsible for independent follow through to ensure swift resolution to research and supports other department teams as needed in a variety of tasks.
7. Adhere to compliance 38a-1 requirements including Date and Time Stamping timelines for processing incoming Front-End work and confidentially manage private customer information.
8. Collaborates with key stakeholders to ensure compliance and service level standards are met for document service needs. Proactively identifies gaps in service and initiates team collaboration to ensure customer service requirements are consistently met.
9. Manage queue of electronic images to successfully complete document review and data validation within compliance and service level requirements. Performs quality checks of transactions processed. Identifies and takes actions on errors; researches and implements prevention plans to minimize similar errors in the future; maintains departmental standards for quality and productivity.
10. Prepares hard copy documents for scanning
11. Affirms electronic documents are directed to the correct business product line
12. Identifies the appropriate client area workflow for each scanning application and utilizes software accordingly
13. Identifies opportunities to automate repeatable processes, submits automation concepts and requests to technical support teams
14. Utilizes image scanning hardware to execute document capture
15. Utilizes image software to import or scan documents, perform document review, validation and committal to image repository
16. Manages original (hard copy) documents according to established retention schedules
17. Works with department leaders on projects designed to improve business processes. Identifies and recommends areas where improvements are straightforward to facilitate improving processes, automation and customer service
18. Maintains scanner performance by cleaning scan hardware according to established maintenance schedule

• Responsible for planning and execution of the organization's business operations on a regular basis. Defines, develops, improves, and ensures alignment with operational best practices, process, and policies to support strategy and goals. Increases the effectiveness and efficiency of support services through Operational Excellence and Continuous Improvement.
• Clients in this job family can be internal/external clients, channel partners and vendors.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.