Order Enry Specialist

Role: Sales Support Representative / Customer Service Representative (Skilled) - Contract
Location: Hybrid - Portage, MI area (Onsite Mon-Wed, Remote Thu-Fri)
Training: First 6 weeks fully onsite
Schedule: 8:00-4:30 or 9:00-5:30 ET (flexibility needed)
Duration: ~12 months (extension possible)

What you'll do

• Process and support customer orders with strong accuracy/urgency
• Partner with sales reps and internal teams to resolve order/pricing/delivery/account issues
• Coordinate with Operations, Contracts, Finance, Logistics, Technical Support, etc.
• Maintain clean documentation and system records; follow policies/procedures
• Provide proactive updates and follow-through until resolution
• Suggest process improvements to enhance customer experience

Must-haves

• High attention to detail + accuracy
• Strong written + verbal communication (sales partnership style)
• Organization/time management in a fast-paced environment
• Adaptable, learning mindset, team-oriented
• 2+ years in customer service / sales support / order management / operations (preferred)

Nice-to-haves

• Experience working directly with sales reps
• Systems: SAP / Salesforce / JD Edwards (JDE), strong MS Office
• High-volume transactional environment experience
• Proactive problem-solving

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.