IT Help Desk Technician

Networking Technologies + Support (NTS) is seeking a customer-focused IT Help Desk Technician. If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer service-oriented environment, we'd love to hear from you.

This position offers the opportunity to support a diverse user community while working with modern endpoint management, IT service management, and Microsoft technologies.

* Provide Tier I/II Help Desk and desktop support for City of Hampton employees.

* Troubleshoot Windows 10/11 desktops, laptops, printers, mobile devices, and peripherals.

* Resolve hardware, software, network connectivity, and Microsoft 365 issues.

* Document, prioritize, and resolve incidents and service requests using ManageEngine ServiceDesk Plus.

* Support endpoint deployment, software installation, patch management, and asset management using ManageEngine Endpoint Central.

* Create and manage Active Directory user accounts, password resets, group memberships, and permissions.

* Install, configure, and maintain desktop hardware and software.

* Escalate complex technical issues while ensuring timely customer communication.

* Deliver exceptional customer service while meeting established service level agreements (SLAs).

* Follow ITIL-based incident, request, and problem management processes.

* 2+ years of IT Help Desk, Desktop Support, or Technical Support experience.

* Hands-on experience with ManageEngine ServiceDesk Plus and/or ManageEngine Endpoint Central is highly preferred.

* Experience supporting:

o Windows 10/11

o Microsoft 365

o Active Directory

o Printers and peripheral devices

o Mobile devices (iOS/Android)

* Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).

* Strong troubleshooting and analytical skills.

* Excellent verbal and written communication skills.

* Passion for providing outstanding customer service.

* Positive, customer-first attitude.

* Ability to multitask and prioritize in a fast-paced support environment.

* Strong documentation and organizational skills.

* Desire to continuously learn new technologies.

* Ability to work collaboratively with technical teams and end users.

At Networking Technologies + Support (NTS), you'll become part of a team that has delivered trusted IT solutions for nearly three decades. We invest in our employees by providing opportunities to develop new technical skills, gain exposure to enterprise technologies, and grow your career while supporting public sector clients across Virginia.

If you're looking for an opportunity where your technical expertise and customer service skills can make a real difference, we encourage you to apply today!