Housing Choice Voucher Associate

Housing Choice Voucher Associate

POSITION DESCRIPTION

Title: Housing Choice Voucher Associate
Department:  Housing Choice Voucher
Reports To:   Deputy Executive Director
FLSA Classification: Non-Exempt - Hourly

Position Summary

The Housing Choice Voucher (HCV) Associate administers eligibility, recertification, and participant case management functions for the Housing Choice Voucher Program in accordance with HUD regulations (24 CFR Part 982), the Authority's Administrative Plan, and applicable federal and state law.

The position is responsible for processing admissions, annual and interim reexaminations, portability actions, and participant move activity while ensuring regulatory compliance, accurate documentation, and protection of confidential information.

Essential Duties and Responsibilities:

• Respond to inquiries regarding program eligibility, policies, and procedures in a professional and impartial manner\
• Schedule and conduct initial, annual, interim, and special recertification interviews in accordance with HUD verification requirements
• Obtain, verify, and calculate income and assets using HUD-approved methods
• Review and process new admissions, voucher issuances, port-ins, port-outs, transfers, and move-outs
• Maintain complete and accurate participant files in compliance with HUD recordkeeping requirements
• Prepare written eligibility determinations consistent with HUD regulations and the Authority's Administrative Plan
• Provide written notice of eligibility, denial, or program action in accordance with due process requirements
• Process criminal background information in compliance with HUD guidance and applicable fair housing requirements
• Enter and maintain accurate data in Authority software systems
• Assist in preparing documentation for informal reviews and hearings consistent with HUD regulations
• Monitor compliance with program requirements and report potential fraud or abuse in accordance with Authority procedures
• Maintain confidentiality of applicant and participant information
• Maintain professional communication with participants, landlords, and community agencies
• Safeguard Authority assets and public funds
• Perform related duties as assigned

Qualifications and Knowledge

• High School diploma or GED required
• Experience in housing programs, eligibility determination, case management, or similar administrative functions preferred
• Knowledge of HUD Housing Choice Voucher regulations preferred
• Ability to interpret and apply regulations and written policies
• Ability to conduct structured interviews and accurately evaluate documentation
• Ability to communicate clearly and impartially verbally and in writing with diverse populations
• Proficiency in computer systems and data entry
• Ability to be covered under the Authority's fidelity bond

If the position requires travel between Authority locations or partner agencies, a valid Texas driver's license and insurable driving record may be required.

Attend required training to learn the program and acquire necessary certifications.

Supervision Given and Received

The employee receives instructions from the Deputy Executive Director as assigned.  Normally, the employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise.  Complex or unusual matters are referred to the supervisor. The employee's work is reviewed regularly for quality control purposes, compliance with policies and procedures, and attainment of objectives.

The employee has no supervisory responsibilities.

Guidelines

The employee performs routine duties by following established HUD and Authority policies and procedures.  These guidelines cover most job-related situations and the employee may use independent judgment in making decisions within established parameters and area of expertise.  If guidelines do not cover a situation, the employee normally consults the supervisor.  Guidelines are generally specific and clear.

Complexity

The position involves applying detailed federal regulations to varying individual circumstances. Tasks require analysis of income documentation, verification methods, eligibility criteria, and regulatory compliance. Decisions must be documented and supported by established policy.

Difficulty may be experienced in the process of performing housekeeping inspections.

Scope and Effect

The employee's work directly affects participant eligibility, housing stability, regulatory compliance, and public funding integrity. Accurate performance impacts HUD audit results, SEMAP performance indicators, and participant due process rights.

Personal Contacts

Contacts include participants, landlords, co-workers, community agencies, and occasionally legal representatives. Communications involve explaining program rules, gathering information, and addressing sensitive eligibility matters. The purpose of such contacts is to provide information, guidance, and assistance in maintaining dwellings that are decent, safe, sanitary, and affordable.

Work Conditions and Physical Requirements

Work is primarily performed in an office setting with frequent public interaction.

The position requires the ability to:

• Sit or stand for extended periods
• Use computers and office equipment
• Handle paper files and documents
  The employee must be able to perform essential job functions with or without reasonable accommodation.

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