New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Jul 11, 2026
Customer Service Representative - Call Center (Prior Authorization Support) Location: Tempe, AZ Pay Rate: $21.00 Schedule Times: Monday - Sunday 05:00 am - 10:00 pm Position Overview We are seeking a Customer Service Representative to join a fast-paced call center environment supporting customers with prior authorization inquiries, account questions, and general support needs. This role requires excellent communication skills, strong attention to detail, and the ability to navigate multiple computer systems while maintaining accuracy and professionalism. Representatives can expect to handle 50-100 inbound calls per day, depending on call complexity, while providing exceptional customer service and ensuring confidential information is handled appropriately. Key Responsibilities * Manage a high volume of inbound customer calls and occasional follow-up calls. * Answer questions related to prior authorizations, account inquiries, and general customer concerns. * Accurately document customer interactions and update records in multiple systems. * Navigate various databases, CRM platforms, and internal applications simultaneously during calls. * Maintain confidentiality and compliance when handling sensitive customer information. * Deliver a positive customer experience while meeting quality and accuracy expectations. * Research and resolve customer issues in a timely and professional manner. * Ensure all information entered into systems is complete and accurate. Qualifications * Minimum 1 year of recent high-volume call center experience within the last 2-3 years. * Strong customer service and problem-solving skills. * Ability to multitask and navigate multiple computer applications simultaneously. * Excellent data entry and documentation skills with a high level of accuracy. * Strong verbal and written communication skills. * Basic computer proficiency and comfort learning new systems and applications. * Ability to type 30+ WPM. Preferred Skills * Call Center Operations * Customer Service * Data Entry * CRM Systems * Computer Navigation & Multi-System Processing * Attention to Detail * Active Listening * Problem Resolution Important Candidate Requirements * Stable work history with demonstrated tenure (minimum one year in recent positions preferred). * Recent experience in a high-volume call center environment. * Strong computer literacy and ability to learn new systems quickly. * Ability to meet quality, productivity, and accuracy targets. Assessment Requirements Candidates will be required to complete: * Typing Test - One Space Version: Minimum 30 WPM * Call Center - Telephone Skills Assessment: Minimum 75% score Interview Screening Questions During the interview process, candidates should be prepared to discuss: * A time they utilized multiple computer systems during a customer interaction. * How they learned and adapted to a new CRM or data entry platform. * Methods they use to maintain accuracy while handling a high call volume and entering information across multiple systems. If you thrive in a fast-paced call center environment, enjoy helping customers, and can efficiently manage multiple systems while maintaining accuracy, we encourage you to apply. Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Jul 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.