Sales Associate

The Sales Associate serves as a key support partner to the Sales Team by delivering an exceptional customer experience and ensuring smooth administrative coordination throughout the homebuying process. This role is responsible for staffing designated model homes when Sales Counselors are unavailable, welcoming prospective buyers and agents, obtaining and documenting registrations, and facilitating a seamless handoff to the appropriate Sales Counselor.

In addition, the Sales Associate provides transaction coordination and operational support to the Sales Team by assisting with documentation, inspection scheduling, inventory management, MLS & website coordination, and other sales support activities.

This position plays a critical role in maintaining customer satisfaction, supporting sales operations, and enhancing overall team efficiency.

Fundamental Job Duties & Responsibilities:

• Staff assigned model homes and communities as directed.
• Welcome prospective buyers and real estate agents visiting Meritage communities.
• Create positive first impressions through professional customer engagement and rapport building.
• Accurately register visitors and ensure proper documentation in CRM systems.
• Facilitate timely introductions and handoffs to the appropriate Sales Counselor for follow-up and sales activities.
• Provide visitors with basic community, home, floor plan, and neighborhood information.
• Maintain model homes, sales offices, and community information displays to ensure a professional presentation.
• Assist Sales Counselors with administrative and transaction-related activities throughout the sales and closing process.
• Support the collection, organization, and processing of buyer documentation and internal sales paperwork.
• Coordinate with home inspectors to obtain required insurance documentation and scheduling information.
• Assist with scheduling inspections and other customer-related appointments.
• Support communication and coordination with internal departments, mortgage, title, and construction teams as needed.
• Assist with management and maintenance of available inventory information.
• Coordinate with the Field Sales Administrator (FSA) and other stakeholders to ensure inventory information is accurately reflected in MLS systems and company websites.
• Check inventory homes to ensure they are clean and ready for customers and Realtors.
• Maintain accurate records and ensure timely completion of assigned administrative responsibilities.
• Utilize company CRM and sales systems to document customer interactions and support sales operations.
• Assist with special events, community activities, and customer outreach initiatives as directed by leadership.
• Ensure customer satisfaction by providing responsive, professional, and service-oriented support.

Secondary Responsibilities:

• Complete all required onboarding and ongoing training.
• Attend sales meetings and other department meetings as directed.
• Promote and uphold Meritage Homes' values and customer service standards.
• Partner effectively with Sales, Mortgage, Construction, Title, Escrow and Corporate Support teams.
• Perform special projects and other duties as assigned.

Education

• High School Diploma or equivalent required; Associate's Degree or Bachelor's Degree preferred.

Experience

• 1-3 years of customer service, sales support, transaction coordination, administrative support, hospitality, real estate, homebuilding, or related experience preferred.
• Experience in new home sales, real estate, mortgage, title, escrow, or construction industries is a plus.
• Active & valid AZ Real Estate License required

Technical Skills

• Strong computer proficiency including Microsoft Outlook, Word, Excel, and CRM systems.
• Ability to learn sales, inventory, and customer management platforms.
• Strong attention to detail and document management skills.

Interpersonal & Communication Skills

• Outstanding customer service skills.
• Strong verbal and written communication abilities.
• Professional and welcoming presence when interacting with customers and agents.
• Ability to build rapport quickly and create a positive customer experience.
• Strong organizational and follow-through skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-oriented with the ability to collaborate across departments.

Judgment & Mental Abilities

• Sound judgment and high level of integrity.
• Self-motivated and dependable.
• Strong attention to detail and commitment to accuracy.

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Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune's Best Workplaces listings in the categories of Construction, Women and Parents. Meritage has delivered over 200,000 homes in its 40-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best