Claims Examiner 1

Are you energized by helping others and known for your attention to detail? If so, the Pennsylvania Treasury Department wants to hear from you! Join our Bureau of Unclaimed Property as a Claims Examiner and play a meaningful role in reconnecting Pennsylvanians with assets that belong to them. Bring your skills, dedication, and passion for service -- apply today and make a real impact in your community!

About Treasury:
The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

This position reviews claim submissions, verifies documentation, and assists claimants through the unclaimed property process with professionalism and clarity. As a Claims Examiner 1, you will perform the following duties:

* Claim Review: Examine claim forms and supporting materials for accuracy and completeness
* Ownership Verification: Evaluate records and documentation to determine rightful ownership
* Claimant Assistance: Respond to inquiries and explain requirements through phone and written communication
* Documentation Guidance: Provide clear instructions about missing items or next steps needed for processing
* Record Management: Maintain organized files and ensure information is documented correctly
* Process Integrity: Apply policies, laws, and procedures consistently to protect the claims proces

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
• Telework: After the successful completion of the training period, you may have the opportunity to work from home (telework) part-time, mandatory three days a week in the office and work from home (telework) up to two days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report daily to your headquarters location. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work and graduation or equivalency from high school; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must be physically able to hear and understand phone callers and to sit at a workstation for prolonged periods of time.
• You must be able to articulate clearly and loudly enough to be easily heard and understood on the telephone.
• You must have experience using Microsoft applications such as Word, Excel, and Outlook, web-based utilities or have the ability to learn relevant software to perform job duties.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Call center customer service experience
• Experience reviewing claim documentation for accuracy and working within time constraints

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Your application must include a resume.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.