Remote New

Client Success Manager

Datavant
United States
Jul 09, 2026
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Customer Success Manager is part of the Customer Operationsorganization and is responsible for successful completion of all customer projects. The teamcoordinates efforts between internal resources and customers in support of custom riskadjustment projects and reports on project status to all stakeholders. CustomerSuccess Managers are hybrid project management and consulting resources that have stronghealthcare industry knowledge combined with communications and project management skills.They are key to successful customer retention and project success. What you will own: * Lead the relationship with the customer ensuring that they receive the bestpossible result delivery, service and support. * Manage coordination, tracking and reporting of all things related to customer projects. * Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executiveteams. * Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). * Own customer operations project management processes, tools, reference materialsand cross functional usage. * Monitor project status and success throughout the entire project lifecycle. * Identify, analyze and resolve customer problems as they arise; coordinating escalationand resolution with sales and other internal stakeholders. * Prepare final reports and presentations for customers; calculate project resultssummaries, coordinate results delivery with the Sales team. * Identify, define and execute process improvements in line with department needs andorganizational goals. * Partner with the engineering team to identify, prevent, and resolve software issuesaffecting customer projects. What you bring to the table: * 3+ years project management experience * Familiarity with Healthcare data systems, data formats and processes with theability to converse at a technical level * BS degree in business, technology or related field * Knowledge of healthcare industry, payment models, risk adjustment, medical coding,physician workflow, and/or electronic health record systems * Advanced Excel skills, including vlookup, and pivot tables; some knowledge of SQL queries is helpful * Excellent written and oral communication skills Bonus points for: * Strong bias for action and collaboration and well developed sense of urgency * Strong curiosity and ability to correlate data from many sources * Professional and respectful demeanor in a relaxed work environment * Detail oriented, self-starter with proven track record of execution and results * Team player with a desire to learn and take on new responsibilities in a fast paced,innovative environment * Advanced presentation skills; comfortable presenting to multiple audiences * Ability to establish rapport with multiple client stakeholders * Excellent meeting leadership skills, including meeting logistics, agendas, and meetingnotes. * Demonstrated ability to conceptualize, manage and prioritize multiple projects * Prior startup experience a plus We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $100,000 — $120,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request ithere, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.