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About North Highland
Founded in 1992, North Highland helps businesses move from strategy to reality. As the world's leading change consultancy, our award-winning services turn client visions into measurable outcomes. Our Ecuador nearshore team operates on Central Time with zero-lag collaboration to US leadership and clients. No overnight handoffs. Real-time decisions made together.
About the Role
We are hiring a Senior Business Analyst to bridge business intent and technical delivery on multi-track enterprise modernization programs. You will own requirements elicitation, process analysis, and story quality across your delivery track. You will work directly with US-based business stakeholders and engineering leaders to translate discovery findings into sprint-ready scope, and serve as the track's quality gate on what gets built.
Responsibilities
Requirements:
- Lead requirements elicitation sessions with client business and technical stakeholders.
- Translate business requirements and technical discovery findings into well-formed user stories with clear, testable acceptance criteria.
- Own and groom the requirements backlog in JIRA in partnership with the PM/PO. Maintain traceability from business need to delivered story.
- Steward the Definition of Ready for every story entering a sprint. Reject stories that lack sufficient clarity before they consume engineering capacity.
- Write functional specifications, process flows, and data mapping documents for integration and migration workloads.
- Conduct current-state process analysis (AS-IS) and define target-state models (TO-BE) for business and integration workflows.
- Identify gaps between legacy system behavior and cloud-native target architecture. Document and prioritize gap-remediation requirements.
- Map B2B data flows, EDI transaction sets, and partner onboarding requirements into deliverable scope.
- Support data migration analysis: field mapping, transformation rules, data quality validation criteria.
- Participate in sprint planning, refinement, review, and retrospective ceremonies. Represent requirements quality in every ceremony.
- Validate delivered stories against acceptance criteria before sprint review. Reduce rework by catching gaps early.
- Maintain living documentation: process maps, decision logs, open-items trackers, and requirements change history.
- Facilitate working sessions with client SMEs and business owners to reach requirements agreement on contested scope.
- Communicate requirements decisions, open items, and scope tradeoffs in clear business language.
- Represent North Highland at every client touchpoint, from refinement sessions to executive business reviews
Required Qualifications
- 6+ years of business analysis experience on software delivery programs.
- Proven track record writing user stories and acceptance criteria for distributed systems, integration platforms, or B2B data exchange workloads.
- Strong written and verbal English. Daily direct collaboration with US-based business stakeholders and engineering leaders.
- Experience conducting process analysis (AS-IS / TO-BE) and gap assessment on enterprise modernization or migration programs.
- Hands-on proficiency with JIRA, Confluence, and modern BA tooling (process mapping, wireframing, data modeling).
- Working fluency reading technical artifacts (APIs, data models, sequence diagrams, ADRs) sufficient to lead requirements conversations with senior engineers.
- Experience working in Agile / Scrum delivery environments with milestone-gated, fixed-fee engagements.
- Bachelor's degree in Engineering, Computer Science, Information Systems, Business, or equivalent experience.
- Distribution, supply-chain, food-and-beverage, or grocery industry background.
- Experience with financial / invoicing platforms, template-driven document generation, or operational data products.
- Experience running AI-assisted BA workflows (Claude Code, Copilot) in production.
- Spanish / English bilingual fluency.
Applicants must be authorized to work in Ecuador, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.
North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
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North Highland Consulting
Jul 09, 2026