New 
Student Services Specialist - Welcome Center
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Avondale | |
 Jul 09, 2026 | |
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Student Services Specialist - Welcome Center Job ID: 322920 Location: Estrella Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $19.23 - $24.28/hourly, DOE Grade 109 Work Schedule Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7:30am-6:30pm Schedule is based on the operational needs of the department and EMCC. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Specialist (short-term). This position provides direct in-person and electronic student support services at the Welcome Center department. Support services include but are not limited to dynamic line management and customer services for enrollment services, general advisement support, processing, serve as campus information, and make resource referrals to students, and participate in welcome center sponsored programs, events, and activities. Essential Functions 30% - Provides student and advisement customer support services to the welcome center areas, including advisor email inquiries, advising phone line and voicemail inquiries, self-service stations, and the support advisor appointment scheduling, cancellations, and follow-up. Prepares and delivers presentations at events/activities that support student success, such as new student orientations, degree information sessions, student groups/organizations, specialty population activities, graduation, and other services. 30% - Provides 1:1 and group academic advising and support services via in-person, phone, and online to support student progress and completion of degree programs. Provides guidance to campus resources on goal setting, degree and certificate options, transfer pathways, course selection, registration, academic progress, and satisfactory progress toward a certificate/degree using PeopleSoft and other technology. Connects students with additional support services and resources as needed. Assists with consortium agreements, graduation applications, data entry, unofficial transcript evaluation, and other processing/requests as needed. 30% Maintains service and process resource information and documents at the welcome centers, may be required to produce correspondence and shares as needed. Communicates with other student service departments and campus stakeholders for accurate information to support student success. 10% - Attends departmental meetings, training sessions, and professional development opportunities; performs other duties as assigned commensurate to the grade level of the position. Minimum Qualifications Associate's degree from a regionally accredited institution, and two (2) years of full-time equivalent student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR High school diploma/GED, and four (4) years of full-time equivalent student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development An equivalent combination of the conferred degree and directly related full-time work experience, as described above, sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications 1. One (1) year of experience providing frontline student services in a higher education, enrollment services, admissions, financial aid, records, advising, or related student support environment. 2. One (1) year of experience assisting students through the enrollment process, including navigating college systems, interpreting policies and procedures, and connecting students to appropriate campus resources. 3. One (1) year of experience delivering customer service in a high-volume, fast-paced environment through multiple service channels, including in-person, phone, email, chat, and virtual platforms. 4. One (1) year of experience applying federal, state, institutional, and privacy regulations related to student services, including FERPA, residency determination, admissions, registration, and lawful presence requirements. 5. One (1) year of experience supporting diverse student populations and utilizing student-centered practices to promote access, persistence, retention, and completion. 6. One (1) year of experience managing multiple responsibilities, prioritizing competing deadlines, and maintaining accuracy while providing responsive service to students and stakeholders. 7. One year of full-time, relevant MCCCD experience within the previous two years. Special Working Conditions Work hours are typically standard; some weekends and evenings may be required May be required to view a computer monitor for a prolonged period of time How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled Estimated next review on July 20, 2026 Must apply by 11:59 P.M. on July 19, 2026, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322920&PostingSeq=1 jeid-4393dca30612db4a840dac72162b8686 | |