New

Zebra / Reflexis WFM Business Systems Analyst

TEKsystems
$90.00 - $95.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Syracuse
Jul 09, 2026
Description We are seeking a WFM Consulant specfically with Zebra (formerly known as Reflexis) Workforce Management experience to own the day-to-day operations of our enterprise and a portfolio of business applications supporting 1,000+ locations across multiple brands. This is a hands-on role. The person in this seat keeps the platform running reliably, builds/architects the integrations and automations that reduce manual overhead, and is the first call when something breaks. They know the system deeply enough to diagnose issues independently, drive vendor escalations with technical credibility, and translate operational needs into working solutions without waiting for someone else to define the approach. Essential Responsibilities: Platform Ownership & Technical Direction * Set the technical direction and standards for the enterprise Workforce Management platform across 1,000+ locations - owning configuration architecture, access models, and the decisions that define how the platform scales as new locations and brands come online. * Make the build, configure, and lifecycle calls - determine when to automate, when to re-architect, and when a system should be replaced or sunset, and bring those recommendations forward with supporting analysis. * Own intake and solution design end to end - translate operational and business needs into technical specifications and delivery plans, and serve as the accountable owner for delivery quality. Systems Integration &amp;amp; Automation * Design the integration architecture connecting the Workforce Management platform with HR, payroll, financial, and data warehouse systems - defining the data flows that other work depends on. * Build and own automation that replaces manual recurring processes, reduces operational overhead, and improves data reliability across connected systems. * Maintain the data pipelines that feed workforce analytics reporting, ensuring accuracy and security across the chain. Operational Reliability &amp;amp; Incident Response * Lead resolution of high-priority production incidents affecting workforce operations, and own restoration of service within defined response and resolution targets. * Own platform health proactively through monitoring, alerting, maintenance, and performance optimization - identifying and resolving risk before it reaches the field. * Direct vendor escalations and hold external partners accountable to resolution commitments on behalf of the organization. Cross-Functional Coordination * Serve as the technical liaison between field-facing operational impact and engineering or vendor resolution - coordinating across HR, Finance, Data, Workforce Strategy, Identity, and IT infrastructure teams. * Provide the technical point of view in operational reviews and, alongside the team manager, in leadership forums where platform decisions and roadmap trade-offs are made. * Manage vendor relationships and configuration alignment for the systems in scope, including defect management and product roadmap input. Skills Integration, Zebra, Reflexis Workday, Sql, tableau Additional Skills & Qualifications * Must have working experience with Zebra / Reflexis Workforce Management software around scheduling * Proven ability to manage vendor relationships and hold external partners accountable to delivery and service commitments. * Strong written and verbal communication; able to translate technical complexity for non-technical business stakeholders. * Able to work independently, exercise sound technical judgment with minimal oversight, and guide work across remote, cross-functional teams. * Highly self-motivated, detail-oriented, and able to prioritize effectively in a fast-moving environment. Job Type & LocationThis is a Contract position based out of Syracuse, NY. Pay and BenefitsThe pay range for this position is $90.00 - $95.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Jul 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.