Director of Small Business & Portfolio Management - Hybrid

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

This role is responsible for driving Small Business growth, profitability, and distribution effectiveness through ownership of OKRs, national partner and agency strategy, analytics, and cross functional execution. The position partners closely with the VP, Small Business to define and monitor portfolio OKRs aligned to underwriting appetite, financial objectives, and corporate strategy. The role leads growth through various agency types, ensuring the right mix of channels, partners, and agents are enabled to meet territory and portfolio goals. It provides strategic direction and drives execution across Product, Underwriting, Marketing, IT, and Operations to reduce friction, scale digital and omni channel capabilities, and enhance customer and agent experiences. With strong accountability and analytical ownership, this leader uses data and market intelligence to identify trends, guide investment decisions, and drive enhancements to products, automation, underwriting decisioning, and servicing platforms. The role also serves as a cross functional leader and field partner, supporting sales teams and agencies through strategic planning, engagement, and clear communication to deliver sustainable Small Business growth.

• OKR & Portfolio Leadership - Partner with the VP, Small Business to define, evolve, and monitor Small Business OKRs aligned to portfolio growth, underwriting appetite, profitability, and corporate strategy.
• Agent Distribution -Drive the strategy for growing the Small Business portfolio through national partners, Small Business-only, and independent agency relationships. In partnership with regional leadership, define how partners and agents contribute to Small Business growth, ensure the right number and mix of agents have sufficient market opportunity to achieve territory goals, and align partner and agency programs to company OKRs to expand reach, revenue, and portfolio performance through scalable distribution models.
• Marketing & Field Enablement - Work with Marketing and Regions to deliver effective materials to regional personnel and agents, support agency engagement, and ensure underwriting service levels enable strong production.
• Portfolio Management- Develop analytics that capture profitable growth and portfolio trends. Perform cost/benefit analysis, and generate insights that drive product, automation, and servicing enhancements.
• Product & Underwriting Enablement - Lead the team to partner with Product, Underwriting, and Regions to align appetite, eligibility, decisioning, edits, and guidance with Small Business growth objectives.
• Digital, Data & Automation - Work with Product Mgrs and IT to leverage customer, competitor, and third-party data, automate workflows, enhance servicing platforms, and support omni-channel agents and policyholders.
• Market Intelligence & Competitive Insights - Leverage industry practices, market conditions, and competitive intelligence to identify product opportunities that enhance and protect profitable Small Business growth.
• Cross-Functional Leadership - Act as a cross-functional leader across Regions, Marketing, Product, Corp Underwriting, IT, Operations, and Analytics. Communicate strategy, progress, and outcomes to leadership and the field.

Knowledge and Requirements

• Excellent customer service, networking and relationship building skills.
• Excellent sales and negotiation skills.
• Ability to analyze complex data and extract pertinent information.
• Strong problem-solving ability, and excellent presentation and teaching skills.
• Proven leadership capability, pro-active and driven to take initiative.
• Strong financial acumen.
  Must be willing to travel to visit agency partners and regions up to 25% of time

Education and Experience

• College degree preferred.
• 5+ years of small commercial lines experience or 5+ years leading sales/UW marketing teams to achieve goals

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.