What to Expect
WHAT TO EXPECT
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team as a Sr. Customer Experience Representative at our Poplar Bluff, MO location. As a Sr. Customer Experience Representative at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data and our products across hundreds of industries.
- This isn't your typical Customer Experience team, you will be joining a truly innovative and customer focused department which sets us apart from our competitors.
- You will act as the primary point of contact for many of our Gates Key Clients and support inquiries regarding pricing, scheduling and shipping. You will also act as first point of escalation to resolve and provide cross functional guidance on complex customer issues.
- The team takes pride in maintaining positive relationships with all of our accounts through consistent follow-up and has fun doing it!
- Our clients are Distributors and/or Original Equipment Manufacturers. We will teach your all about our business to ensure you are successful. We succeed as a team.
Keys Responsibilities (to name a few)
- Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
- Requires breadth and/or depth of skills in a range of processes, procedures and systems
- Requires in-depth knowledge of department processes and procedures
Supervisory Responsibilities
- Your objective will be independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
- Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns to achieve first call resolution goals.
- Initiate and expedite production for Gates products based on customer requirements.
- Provide Gates product information, competitive product interchange, and product substitutions to customers.
- Utilize Salesforce.com CRM or another tool to track customer cases
- Support CX team in meeting monthly metrics.
About You
- 5-7 years of experiencepreferably with a focus on customer service in a fast-paced, dynamic environment
- Bachelor's Degree, preferred
Pay & Benefits
- Full-Time
- Relocation is not provided
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
- 401(k): 3% company contribution and additional 3% company match
- Tuition Reimbursement
Why Gates? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow. Work Environment Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.
While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.
For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to the candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.
|
Gates Corporation
vision insurance, sick time, tuition reimbursement, 401(k)
Jul 09, 2026