Mission Support Manager

The Mission Support Manager is responsible for bridging the gap between field operations, product development, and organizational strategy. This role involves maintaining an operational viewpoint of the end-user to help drive continuous improvement of product features, documentation, training materials.

Essential Job Functions:

• Collaborate within cross-functional team of engineering, management, and stakeholders to implement end-user feedback into product design and production environment.
• Conduct equipment testing and evaluation to ensure performance and functionality.
• Conduct after-action reviews, provide lessons-learned input, and maintain records
• Develop and maintain training documentation, coursework, and evaluation criteria.
• Support training for operators, maintainers, instructors, and support personnel across multiple mission sets.
• Package, transport, and coordinate logistics for training materials and equipment in support of distributed training and demo events.
• Travel and deploy to customer sites as required.

Experience and Skills

• In-depth knowledge of instructional design standards and best practices.
• Knowledge of aviation principles and experience working with systems of systems technologies
• Strong attention to detail, with the ability to meticulously follow operational protocols and safety procedures.
• Experience in conducting demonstrations and equipment testing.
• Strong attention to detail, with the ability to meticulously follow operational protocols and safety procedures.
• Experience coordinating with DoD and commercial test ranges, configuration management, and test documentation.
• Experience managing budgets, schedules, and performing level of effort analysis.