Shop Support Clerk

Now Hiring: Shop Support Clerk

(Work Order Coordinator | Data Entry | Service Operations)

Mustang Cat is hiring a Shop Support Clerk to provide administrative support for our Service Department by maintaining work orders, processing billing-related documentation, and ensuring accurate shop records. This role is ideal for someone who enjoys data entry, organization, and supporting a fast-paced service team.

If you're detail-oriented, computer savvy, and looking to build your career in service operations, this is a great opportunity to join a trusted industry leader.

Why Join Mustang Cat's Service Team?

We're more than just machines-we're the people behind the performance. Mustang Cat offers:

• Great Work-Life Balance
• On-Premises Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability
• Full-Time Benefits: Medical, Dental, Vision
• 401(k) Employer Matching
• Paid Vacation, Sick Time & Holidays

What You'll Do as a Shop Support Clerk:

As a Shop Support Clerk, you'll support daily shop operations by maintaining accurate work orders, processing service documentation, and assisting with billing-related administrative tasks.

Responsibilities include:

• Enter, update, and maintain service work orders throughout the repair process
• Review work orders for completeness, accuracy, and proper documentation
• Process billing-related documentation and support invoicing activities
• Verify and reconcile credit card transactions
• Monitor Work in Progress (WIP) and assist with job tracking and reporting
• Maintain accurate records and support department reporting needs
• Provide administrative support for the Service team and assist with special projects as assigned
• Deliver exceptional customer service to internal departments while supporting efficient shop operations

What We're Looking For:

• High school diploma or equivalent
• Experience with data entry, administrative support, work order processing, or billing-related functions
• Strong computer skills, including proficiency with Microsoft Office applications
• Excellent organizational skills with exceptional attention to detail and accuracy
• Professional verbal and written communication skills
• Strong customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience:

• Experience supporting a service department, repair shop, or industrial operation
• Experience working with work order management or ERP systems
• Familiarity with billing, invoicing, or service documentation processes

Start your next chapter with Mustang Cat as a Shop Support Clerk-and play a key role in keeping our Service Department organized, efficient, and running smoothly.

Apply today and let's talk!

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Mustang Cat is an Equal Opportunity Employer.