New

Customer Success Manager

Tyler Technologies
$74,575 - $121,675
United States, Arizona, Phoenix
3550 North Central Avenue (Show on map)
Jul 08, 2026
Customer Success Manager Apply Online This position is part of For The Record, which delivers transcription and courtreporting support services as a business unit of Tyler Technologies. For The Record is seeking an experienced relationship and account management professional to lead the management of a portfolio of our key US-based customers. As our business continues to grow and we introduce AI-based innovative technologies, we are looking for the right person to solidify our existing customer base and expand on current opportunities. Responsibilities Relationship Management Manage and nurture relationships with key stakeholders within the contracted customer base, fostering positive and mutually beneficial connections. This includes regular client visits and providing updates on our product roadmap. Establish strong connections with stakeholders at various levels to understand the customers' needs. Work closely with key decision-makers and end-users, serving as the customer's advocate within the organization. Contract Management Develop and execute comprehensive, strategic contract management plans, meticulously defining and measuring performance objectives, financial targets, and critical milestones. Your dedication to ensuring the success of each contract will be instrumental in fostering long-lasting partnerships. Thoroughly communicate contractual obligations to internal stakeholders and business units, ensuring a seamless alignment between our commitments and actions. Your expertise will guarantee that the company operates flawlessly in accordance with contractual requirements. Present regular, concise, and accurate reports to management, providing crucial insights and updates on contract performance. By staying on top of key metrics and progress, you will play a pivotal role in shaping strategic decisions. Proactively identify, develop, and report on new business opportunities within each contract, leveraging your strategic vision to unlock untapped potential and drive further growth. Effectively secure and manage contract renewals Document and escalate product issues, bugs, or enhancement requests to the appropriate teams for resolution or future development. Issues Resolution Demonstrate exceptional problem-solving skills to swiftly address any challenges that arise, ensuring minimal disruption to our valued customers. Communicate issues and resolutions proactively, both internally and externally, exemplifying our commitment to providing exceptional support and service. Collaborate seamlessly with all internal business units, including sales, implementation, project management, product development, support, and marketing. Your goal is to drive efficient issue resolution in order to elevate the customer experience. Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. Location Phoenix, Arizona Travel 10-25% Qualifications Essential Skills and Experience 5+ years of account management and stakeholder engagement experience. Experience within the justice system and courtroom environments is preferred. Strong customer-focused mindset with excellent relationship management and stakeholder engagement skills. Highly organized, flexible, and capable of managing multiple competing priorities. Exceptional communication and writing skills, with polished public speaking abilities. Excellent problem-solving skills with a high level of business acumen. Exceptional interpersonal skills and a high level of emotional intelligence. Strong work ethic and ability to work autonomously with initiative. Ability to build rapport and influence internal and external stakeholders. Exceptional attention to detail. Desirable Skills and Experience Technical background in audio/video is highly desirable. Experience working with cloud technologies and natural language processing. Experience in developing and managing strategic partnerships. Experience writing, coordinating, and responding to tenders. Experience with contract negotiation. Experience collaborating with external partners. This role supports client environments (including state and court systems), you may be required to pass one or more clientspecific background or security checks (which can include federal and/or statelevel screenings). State-Specific Salary Range Disclosure Requirements Salary will generally fall between $74,575 - $121,675 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number:2026-9244 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.