Customer Service Representative

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor-we're a team committed to innovation, exceptional service, and building lasting customer relationships.

We're looking for a Customer Service Representative who is passionate about delivering exceptional service, thrives in a fast-paced environment, and enjoys helping customers find solutions. In this role, you'll serve as a trusted point of contact, providing timely and accurate support while building positive customer relationships and collaborating with internal teams to deliver an outstanding customer experience.

Why RelaDyne?

• Competitive pay
• Comprehensive benefits including medical, dental, vision, life insurance, disability, HSA, and 401(k) with company match
• Generous PTO and paid holidays
• Wellness incentives
• Career growth opportunities
• Collaborative team environment where your contributions make an impact

What You'll Do

• Manage assigned work efficiently using Salesforce.
• Handle incoming and outgoing customer calls and monitor shared email inboxes.
• Respond to customer inquiries and collaborate with internal departments to resolve service-related issues.
• Research customer accounts and identify account-specific needs.
• Process account updates, corrections, and invoice adjustments accurately.
• Support the sales team by responding to questions and fulfilling requests.
• Maintain accurate records while meeting productivity and quality expectations.
• Perform other duties and special projects as assigned.

Required Qualifications

• At least 1 year of experience in a high-volume customer service and data entry environment.
• At least 1 year of recent experience handling customer phone interactions in a corporate setting.
• Intermediate math skills.
• Proficiency in Microsoft Excel and Outlook.
• Typing speed of at least 30 words per minute.
• Excellent written and verbal communication skills, including strong spelling and grammar.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong problem-solving skills and a customer-focused mindset.
• Willingness to learn, accept feedback, and continuously improve.
• Ability to thrive in a fast-paced environment while maintaining professionalism.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Experience using SAP.
• Previous customer service call center or phone support experience.