Service Support and Dispatch Associate

• Provides call support for all customer inquiries including by not limited to parts orders including pricing and shipping details, part numbers, requests for technical resource dispatching and credit/billing troubleshooting.
• Manages parts order process and dispatch console for Field Service teams.
• Supports Client Field Teams with facilitating resolution of system data and supporting Install Dismantle Report updates.
• Utilize SAP and CRM systems to professionally document customer/field calls and their resolution; which can be received via phone, CRM, email and web.
• Assists in supporting other assigned projects/tasks requiring data input, document research and analysis and/or metric tracking, cross functional teamwork.
• Ability to assist training and onboarding; assist with training documentation and training delivery as needed.

• All external Customers, Customer Squads (Field Service, Sales and Clinical) and Delivery Solution Squads (specifically TAC, Connectivity Support and Field Operations Squad).
• Also, Logistics, Credit and Collections, Regulatory, Legal, IT/Sap Support
  

• Advanced problem-solving skills demonstrated experience in dealing with difficult inquiries and customer issues with little supervision, strong sense of urgency.
• This position requires strong communication skills, both written and oral as well as the ability to apply empathy and resolve conflict.
• This position requires a willingness to learn, demonstrate excellent inter- personal and organizational skills; must be able to work within a self-managed team environment.
• Demonstrated ability to follow specific guidelines & procedures; must be resourceful and capable of troubleshooting new applications as they arise.
• 
  
  Proficiency in MS Office product suite; specifically, Outlook and Excel is required as well as familiarity working within MS Teams.
  
  
• Ability to work in a fast-paced environment and very independently.
• Working knowledge of CRM systems (e.g., Salesforce, ServiceMax, SAP) is preferred.

• Associate degree in business or technical discipline with 6 months of overall experience OR High School Diploma/GED and 2 years of overall experience working in a call center environment and/or customer relations/facing or remote service support role

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.