Dispute Resolution Specialist - EFT/Card Services

Dispute Resolution Specialist - EFT/Card Services

Pay range - $50 - 51.38/hr.

Location - Charlotte, NC - Hybrid
Duration - 6 months

Top 3 Skills: Reg E/EFT experience; Strong Communication Skills; MS/G Suite

Job Duties:

The EFT Operations Specialist is responsible for processing and oversight of debit card disputed items. Specialist work may include investigating claims in a fast-paced work environment. The EFT Operations Specialist will serve as the primary contact for all disputes and research claims for both internal and external members. The EFT Operations Specialist must possess in-depth knowledge of debit card dispute processing rules, Regulation E rules, and Visa Zero Liability rules.

Additional responsibilities include:

• Processes disputed items and performs follow ups on outstanding items.
• QA/QC review
• Sends required correspondence to members regarding the status of their dispute
• Understands and maintains compliance with Regulation E and Visa Zero Liability Rules while adhering to company policies and procedures.
• Demonstrates regulatory and technical knowledge to provide guidance and support to internal staff and members on dispute items.
• Ensures daily-automated tasks are complete through review of files and reports.
• Work with internal and external partners to ensure systems and processes are effective and accurate.
• Pull reports and other data to assist management in understanding the status and amount of disputed items.
• Manages strict deadlines and performs time sensitive duties accurately and efficiently.
• Maintains a working knowledge of all functions within the department to sustain integrity of the department's guidelines.
• May be cross trained in other areas of Operations and/or Member Success related functions.

Skills:

• 3-5 years of Reg-E/EFT experience preferred
• Experience working and managing BPO operations
• Card Disputes Chargeback processing experience with VISA Resolve Online and Mastercomm
• Good communication and organizational skills

Education: Bachelor's Degree required; MBA preferred

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.