University Program Associate

****Recruitment Range: $35,589 to $43,919**** The Office Auxiliary & Business Services is a unit of the Division of Business and Finance. The primary purpose of this organizational unit is to provide total financial management of essential goods and services to our students, faculty, staff and other clientele. This unit meets the needs through the self-supported operations, servicing individuals, and supporting the institution's mission. Auxiliary and Business Service departments including Auxiliary Administration, Venue Reservations, Book Store, Food Service, Mail Services (including Central Receiving), ID Services, Ticket Office, Royalties Management, and Property Rental.

Provide administrative and operational assistance to Auxiliary & Business Services in support of activities and services. Assist in monitoring and maintaining the departmental budgets, process financial transactions and verify invoices and requisitions. Serve as first point of contact for internal and external visitors. Process Viking One Identification cards and maintain records for students, faculty and staff.

Knowledge - Program and Organization:
Knowledge of policies, procedures and precedents affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs.

Program Administration:
Ability to administer an aspect of a program or functional area. Ability to make recommendations for program expectations and direction. Ability to identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations. Ability to track and monitor program outcomes. Ability to collect, research, and analyze information for processing, monitoring, or measuring data. Ability to develop internal processes and prioritize workload.
Ability to generate reports with varying standards of application. Ability to reconcile and manage accounting records of moderate variety and complexity, including preparation of financial statements and reports.

Customer Service:
Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs.Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients.
Knowledge of the value of program services to the client and how to deliver those services.

Communication - Verbal/Written:
Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group.

Information/Records Administration:
Ability to access, review, compile and store multiple sources of data and information to generate appropriate criteria for reports. Ability to determine sources and gather information, via interviews, surveys and other methods, to complete work in assigned program area(s). Ability to research, compile, explain, and present data. Ability to clarify the rationale for the information/records management policy and practices.Ability to train clients in how to use software, databases and related forms and tools.

Leadership:
Ability to lead or supervise lower level staff in the performance of program activities and/or functions. Ability to mentor and assist others. Ability to train individuals and groups in area of expertise.

The ideal candidate will be a quick learner who demonstrates adaptability and comfort with emerging technologies. Strong proficiency in Microsoft Excel and Word is preferred to support data analysis, reporting, and daily operational tasks.

Preference will be given to applicants with a proven customer service background, demonstrating the ability to effectively communicate and provide high-quality service to a diverse population, including students, faculty, staff, vendors, and external stakeholders.

Experience managing or supporting ID card, credentialing, or access control systems (such as Transact or similar platforms) is highly desirable. Candidates should also possess working knowledge of financial processes, including reconciliation, budget tracking, and reporting.

Additionally, experience with cash handling and point-of-sale ( POS) systems is preferred, ensuring accuracy, accountability, and efficient transaction processing.

Monday - Friday

This position is Subject to the State Human Resources Act.

If there are no applicants in the pool who meet the competency level (knowledge, skills and abilities) required for the position, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Elizabeth City State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Any offer of employment to a successful candidate will be conditioned upon the University's receipt of a satisfactory criminal background report.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. Elizabeth City State University State University is an Equal Opportunity and Affirmative Action Employer. Elizabeth City State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. State University is an Equal Opportunity and Affirmative Action Employer.