Sr. Manager, Strategy, Business Planning and Operations

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa is seeking a highly motivated, energetic and passionate Senior Manager of Strategy & Business Planning, Operations (to join the North America Enablers, Merchants and Fintech team (EMF).

The EMF Team plays a crucial role in the payments ecosystem, representing the seller side and the fintech side of the ecosystem. Our sellers manage over 4000 client accounts and we make up 53% of Visa's revenue in North America. We work with some of the most prominent and innovative clients. These clients include Enablers such as Adyen and Toast, Merchants such as Airbnb, Costco, Netflix and United Airlines, and Fintech's such as Cash App, Shopify and Affirm.

This role will drive strategic initiatives and sales operations to support EMF sales leadership. Success in this role requires the ability to combine both strategic thinking with hands-on end-to-end ownership and execution of complex projects. The person in this role will apply strong analytical and critical thinking skills to solve business problems, and quickly and independently arrive at recommendations that drive the EMF organization's priorities. They will build strong cross-functional relationships to influence outcomes, advocate for EMF and get things done. They will be curious and comfortable navigating ambiguity in a fast-paced and collaborative environment with a high-performing team.

The Senior Manager will report directly to the Senior Director of the team. The Strategy & BPO function leads business operations, business planning, sales enablement, culture, activations and strategy for the EMF team. The incoming candidate will closely collaborate with a wide breadth of cross-functional teams including Sales, Product, Sales Enablement & Analytics, Finance, Marketing, NA Operations, as well as senior leadership across the EMF organization to execute on operational and strategic priorities of the business.

Key responsibilities include:

• Partner closely with the Senior Director, Strategy & BPO to lead operational activities and strategic initiatives for the EMF team
• Develop and enhance processes and tools to optimize business operations and improve efficiency of the team
• Own the sales planning strategy and sales performance management process across our OKRs and scorecard, in partnership with the team, across our CRM tool (Microsoft Dynamics) and our reporting tools (Sales Hub, PowerBI)
• Support EMF leadership in ad hoc strategic initiatives including developing client-facing presentations, sponsorship and hospitality engagements, solving business challenges
• Develop and influence strategy and execution for EMF's strategic initiatives, ranging from EMF-hosted client events, to unlocking EMF-specific sales challenges, to identifying EMF's paths to increase revenue realization with our clients

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 6+ years of work experience in some of the following areas: sales operations, consulting, business development, strategy, event planning and management, or content creation and presentation development
• Bachelor's degree in finance, business administration, or related field and/or MBA
• Exceptional verbal and written communication skills
• Analytical and critical thinking capabilities, with demonstrated intellectual and analytical rigor
• Self-starter willing to learn new things to creatively solve business problems
• Ability to work independently in a fast-paced environment
• Project management skills with the ability to follow through on strategies to drive decisions and deliver tangible business results
• Strong interpersonal skills and ability to establish effective partnerships with stakeholders across the organization
• Demonstrated collaborator and a natural team player with exemplary organizational skills
• Proficient in Microsoft Word, Excel, PowerPoint, and Microsoft Dynamics

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer