New

Sr Rep, Customer Service

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Irvine
Jun 26, 2026
Description Our Senior Representatives will deliver excellent customer service to customers with elevated expectations! You will support our customers by instilling trust, driving results, and staying patient focused! The ability to change hats and work as a team and independently is essential to success. You are the first point of contact and will own the customer experience from start to finish. Each interaction will require the ability to follow our processes with speed and accuracy. Edwards Lifesciences is a performance-based organization that rewards diligent workers. Responsibilities: * Use of case management system to manage customer contacts and order detail with razor sharp accuracy * Proactively track, resolve, and escalate order or cases in alignment with service excellence standards * Place and monitor orders via phone, fax, and email for hospital and sales rep customers * Orders translate to new orders, Returns, Billing, Inventory adjustments, reconciliations, and FCAs/Recalls. * Own it! Proactively communicate backorders, order status, product availability, and missed deliverables * Resolve complex issues via root cause analysis investigation, proposal of resolution, and resolution implementation with limited intervention * Prioritize high work volumes from phones, email, case management, and faxes * Become a SME (Subject Matter Experts) who can coach and train others * Systematically process and transact consignment conversions & reconciliations * Perform basic data analysis and generate reports for Sales, Customers, and Consignment Team * Process customer returns and coordinate with Inventory Teams to ensure product is received * Complete customer credits following documentation guidelines under SOX key controls * Communicate regularly with Supply Chain Planning for inventory availability * Perform at a level to meet and sustain department metrics and expectations Basic Requirements: * H.S. Diploma is required * Minimum of 4 years Customer Service Experience * Excellent written and verbal communication, interpersonal and relationship building skills with focus on negotiating and persuasion * Ability to work in a demanding environment * Excellent Customer Service skills with ability to negotiate and resolve demanding situations * Ability to build and maintain strong relationships across the organization to influence and achieve objectives * Strong Time Management Skills with ability to prioritize competing objectives * Must be able to work in a team environment with minimum supervision, this includes inter-departmental and cross-departmental business partners * Demonstrates problem-solving and critical thinking skills * Proficient in MS Office Suite * Experience within an ERP software * Ability to manage confidential information with discretion * Strict attention to detail Preferred Qualifications: * Bachelor's degree is preferred (BA/BS degree is necessary to promote within Edwards) * Salesforce experience or CRM experience * Proficient in JDE (ERP Software) Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Irvine, CA. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Irvine,CA. Application DeadlineThis position is anticipated to close on Jul 3, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.