Sales & Delivery Operations Specialist

Our Construction Equipment group is currently seeking a Sales & Delivery Operations Specialist for our Waukegan location. The expected base salary for this role ranges between $80,000-$90,000/year based on overall candidate experience.

The Sales & Delivery Operations Specialist is responsible for managing the end-to-end execution of sold equipment through final delivery, ensuring a seamless and professional customer experience. This role works in close partnership with the Sales Coordinators, who are responsible for order creation, documentation, and system entry. Once the order is initiated, the Sales & Delivery Operations Specialist owns the tracking, and execution of the delivery process-ensuring alignment between Sales, Service, Parts, Inventory, and the customer. The position plays a critical role in improving workflow visibility, eliminating bottlenecks, and standardizing processes to enhance the overall equipment delivery experience.

Key Responsibilities:

• Partner closely with Sales Coordinators to ensure a smooth handoff from order entry to fulfillment, maintaining alignment on order details, timing, and requirements.
• Coordinate across Inventory, Service, and Parts teams to ensure equipment and all required components are available, prepped, and ready for delivery.
• Proactively communicate with Service teams to monitor equipment readiness, prep status, and timing.
• Identify risks to delivery timelines early and drive resolution through cross-functional collaboration.
• Coordinate delivery schedules with customers, ensuring clear expectations and adherence to agreed delivery windows.
• Provide consistent, timely updates to regarding order status, delivery timing, and potential issues.
• Ensure all elements of delivery (equipment, attachments, documentation, logistics) are aligned and executed correctly.
• Track and manage key delivery milestones, maintaining visibility into order pipeline and delivery schedules.
• Identify gaps, inefficiencies, and breakdowns in the order-to-delivery workflow and develop process improvements.
• Create, implement, and standardize processes and systems that improve communication, accountability, and execution across departments.
• Support coverage of gaps within the sales process across Burris locations as needed.
• Collaborate cross-functionally with Sales, Product Support (Service & Parts), and Operations to deliver a best-in-class customer experience, aligning with the broader objective of seamless workflow integration across departments.
• Incorporate Alta's Guiding Principles into daily activities.
• Perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance.

Qualifications & Requirements

Required:

• 5+ years of experience in the construction equipment, heavy equipment, or dealership industry.
• Strong understanding of sales, service, and equipment delivery workflows in a dealership environment.
• Experience coordinating across multiple departments (Sales, Service, Parts, Inventory, or Operations).
• Excellent communication and organizational skills with strong attention to detail.
• Proven ability to manage multiple priorities and drive execution in a fast-paced environment.
• Strong problem-solving skills with the ability to proactively identify and resolve issues.
• Valid driver's license with ability to travel regionally across the greater Chicago area.

Preferred:

• Experience working with Sales Coordinators, order entry processes, and dealership business systems (CRM/ERP).
• Experience improving workflows, implementing process improvements, or supporting operational standardization.
• Familiarity with equipment ordering, inventory coordination, and delivery logistics.

Key Performance Indicators (KPIs)

• On-time equipment delivery performance
• Accuracy and visibility of delivery timelines
• Reduction in delivery-related delays and workflow bottlenecks
• Customer satisfaction with delivery experience
• Sales team satisfaction with communication and coordination
• Effectiveness of process improvements and workflow standardization

Travel Requirements

• Regular regional travel between Burris locations in the greater Chicago area.

Physical Demands / Work Environment

• Primarily office-based with frequent interaction across shop and yard environments.
• Occasional exposure to heavy equipment, noise, and shop conditions.
• Travel between branch locations required.

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a "Top Work Place USA", our employees across North America are committed to excellence. It's the Alta way.

So, let's start the conversation. Click the link to apply and begin the journey of a lifetime.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at altg.jobs to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!