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Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary:
The HCS Director of Capacity Management & Operations provides system-wide strategic and operational leadership for patient flow, access, and throughput across UNC Health. This role oversees the enterprise Capacity Command Centers and leads to the design, implementation, and continuous optimization of capacity management strategies that ensure patients receive the right care, at the right place, at the right time.
Serving as a key operational partner to clinical, nursing, and executive leaders, the Director drives alignment across hospitals, service lines, and regions to optimize bed utilization, reduce delays, improve transfer efficiency, and support UNC Health's long-term growth and access goals. The role blends real-time operational command with forward-looking strategy, analytics, and system integration.
The Director partners closely with clinical, operational, and executive leaders to align capacity management operations with organizational strategy, patient safety goals, and system growth. This position plays a critical role in standardizing practices, optimizing resources, and positioning UNC Health's Capacity Command Center services for future expansion and sustainability.
Responsibilities:
1. Financial Stewardship: Works with department leadership to develop and submit budgetary requests on or before stated deadlines for UNC Hospitals cost centers; assists in monitoring and analyzing budgetary trends. Implements strategies to increase revenue/decrease costs and cost-effectively manage personnel, supply and equipment resources. Makes necessary adjustments to ensure goals are achieved and/or meet budget projections. Recognizes opportunities for increases in productivity, cost savings, and revenue generation. Partners with finance and operations to evaluate capacity-related investments, staffing models, and resource allocation, supports business cases for new roles, technology, or infrastructure that enhances access and throughput, and ensures capacity initiatives are fiscally responsible and aligned with system financial goals.
2. Human Resource Management: Provides leadership and oversight for transport leadership teams, including managers, supervisors, and clinical leaders, while ensuring effective recruitment, retention, performance management, and succession planning across all transport programs. Fosters a culture of engagement, accountability, psychological safety, and professional development, and supports leadership development, annual performance reviews, and goal setting in alignment with UNC Health leadership standards. Leads change management efforts associated with program growth, integration, or restructuring to ensure continuity, stability, and operational excellence.
3. Leadership: Provides Director leadership for system-wide capacity management, patient flow, and access strategy across UNC Health, establishes and operationalizes a unified Capacity Command Center model across regions to ensure consistency, scalability, and high reliability, and partners with senior leaders to align capacity strategy with organizational priorities, growth initiatives, and clinical excellence goals. Leads enterprise initiatives focused on throughput optimization, transfer efficiency, back-transfer strategies, and capacity creation.
4. Professional Development: Maintains knowledge of best practices, emerging trends, and innovations in critical care transport and healthcare operations, actively participating in professional development activities and contributing to system leadership initiatives. Supports education, training, and ongoing competency assessment for transport teams in collaboration with clinical educators and operational leadership.
5. Communication: Ensures clear, timely, and transparent communication across the Capacity Command Center, transport services, and system stakeholders. Effectively communicates capacity priorities, operational status, and strategic initiatives to executive leadership, clinical partners, and frontline teams. Facilitates alignment through structured forums, huddles, and written communications, and serves as a key point of contact for escalations related to capacity, patient flow, and access. Builds trust and shared understanding by translating complex operational data into actionable insights that support decision-making at all levels of the organization. Partners with physicians, nursing leaders, house supervisors, care management, transport teams, and hospital operations. Facilitate collaboration between tertiary, quaternary, and community hospitals to ensure appropriate patient placement. Support service line leaders in developing logistics pathways for priority patient populations and cohorts.
6. Quality and Regulatory/Accreditation Issues: Ensure compliance with regulatory requirements, accreditation standards, and organizational policies related to patient transfers and logistics. Promote high reliability practices and continuous quality improvement within patient logistics operations. Lead monitoring and evaluation of patient logistics performance metrics, including transfer efficiency, delays, denials, and throughput outcomes. Use data and analytics to identify improvement opportunities and drive operational change. Collaborate with analytics, digital health, and technology teams to advance tools supporting patient flow and logistics.
Other Information
Other information:
Education Requirements:
* Master's degree in Nursing or related field
* Employee must have a Bachelor's and Master's Degree, at least one of which is in Nursing (if BSN is held degree, Master's in Education, Nursing, or other applicable field required).
Licensure/Certification Requirements:
* Registered Licensed as a Registered Nurse in the State of North Carolina
* Certification in Nursing Leadership (CNML, NE-BC, NEA-BC) preferred; must obtain certification in administrative or clinical area within one year of hire.
Professional Experience Requirements:
* Minimum of seven (7) years' experience in nursing. Demonstrated progressive experience in nursing management with a minimum of five (5) years in a leadership role required; three (3) years clinical or management experience in capacity management. Progressive leadership experience in nursing and hospital operations, patient flow, transfer centers, capacity management, or command center environments.
Knowledge/Skills/and Abilities Requirements:
* Demonstrated ability to lead large, complex healthcare operations with strong financial acumen, data analysis skills, and sound operational judgment, complemented by excellent written, verbal, and executive communication skills.
* Proven ability to lead change, influence across service lines, and drive system alignment in a complex healthcare environment.
* Demonstrates nursing leadership with a system-level perspective, applying strategic and operational decision-making and clinical judgment to complex logistics and patient flow challenges.
* Utilizes data-driven performance management to guide improvement, leads change and system integration efforts, and brings clear communication and leadership presence to advance alignment and outcomes across the organization.
Job Details
Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Capacity Command Center Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range:$55.35 - $79.58 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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UNC Health Care
$55.35 - $79.58 per hour
Jun 18, 2026