Supervisor, Business Office

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Provides supervision and direction for administrative and support assigned co-workers. Establishes clear communications and builds positive relationships with patients, physicians, administrators, directors, peers and co-workers.

Responsibilities:
1. Provides supervision and direction for administrative and support assigned co-workers. Establishes clear communications and builds positive relationships with patients, physicians, administrators, directors, peers and co-workers.
2. Provides oversight of all patient scheduling functions to include, but not limited to: chemotherapy, infusion, blood transfusions, radiation treatments, follow up appointments, and lab visits
3. Manages all pre-arrival and patient check in processes by ensuring the accuracy of data entry and appropriate use and validation of insurance and authorizations.
4. Manages all front desk charge review, claim edit, and patient work queues. Ensures timely resolution of accounts.
5. Manages the point of service collections process including cash management and deposits. Reviews monthly point of service collection reports.
6. Maintains appropriate internal controls to ensure an excellent patient experience while optimizing upfront collections and on-site scheduling.
7. Ensures compliance with all applicable state and federal regulatory guidelines.
8. Responsible for adequate staffing to ensure efficient operation of practice and safety of patient care. Primary oversight for timekeeping, time off requests, and coverage.
9. Facilitates interviewing, hiring, training and development of staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
10. Identifies, develops and implements performance improvement goals. Trends activities to maintain or improve patient/financial outcomes.

Other information:
Education Requirements:
* Associate's degree (A.A.) or equivalent from a two-year college or technical school required; Bachelor's Degree preferred.
Licensure/Certification Requirements:
Professional Experience Requirements:
* With an Associate's degree, two (2) years healthcare / physician practice experience required; supervision experience preferred.
* With a high school diploma, six (6) years healthcare / physician practice experience required; supervision experience preferred.
Knowledge/Skills/and Abilities Requirements:

Legal Employer: NCHEALTH

Entity: UNC Medical Center

Organization Unit: Hematology Oncology Clinic Cary

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$20.74 - $29.52 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.