New

Desktop Support Engineer

TEKsystems
$30.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Downers Grove
Jun 18, 2026
Overview We are seeking a Desktop Support Engineer to provide high-quality technical support within a fast-paced enterprise environment. This role is responsible for troubleshooting end-user issues, managing endpoints, and supporting core Microsoft technologies while delivering excellent customer service to both technical teams and business stakeholders. Key Responsibilities * Provide Tier 2/3 desktop support for Windows operating systems and enterprise applications in a large-scale environment * Diagnose and resolve hardware, software, and system issues with a strong focus on root cause analysis * Manage and support endpoints using tools such as Intune, SCCM, or similar endpoint management platforms * Support and administer Microsoft 365 services including Exchange, Teams, SharePoint, and related applications * Assist with user account management, access requests, and troubleshooting within M365 environments * Collaborate with IT teams and leadership to resolve escalated issues and improve service delivery * Maintain accurate documentation of incidents, processes, and solutions * Ensure timely resolution of tickets in alignment with SLAs and customer expectations Required Qualifications * 5+ years of experience in a desktop support role within an enterprise environment * Strong troubleshooting skills across Windows OS, hardware, and enterprise applications * Hands-on experience with endpoint management tools (Intune, SCCM, or equivalent) * Working knowledge of the Microsoft 365 ecosystem (Exchange, Teams, SharePoint, etc.) * Foundational understanding of Microsoft licensing models (e.g., E3, E5) * Excellent communication skills with the ability to interact effectively with both technical teams and IT leadership Preferred Qualifications * Experience supporting or analyzing Microsoft licensing environments * Exposure to IT financials, asset management, or software lifecycle management * Familiarity with hybrid IT environments (on-premises and cloud-based infrastructure) Key Competencies * Strong problem-solving and analytical skills * Ability to manage multiple priorities in a fast-paced environment * Customer-focused mindset with a commitment to service excellence * Continuous learning mindset and adaptability to new technologies Job Type & Location This is a Contract position based out of Downers Grove, IL. Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Downers Grove,IL. Application DeadlineThis position is anticipated to close on Jun 27, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.